Medical Billing Customer Service Representative (FT)
Full Time
Huntington Beach, CA
Posted
Job description
RUME’s mission is to forge a new model of healthcare that integrates seamlessly into our lifestyle and schedule. We provide multi-specialty services at a price that patients can afford. Our goal is to provide Healthcare for everyone, anywhere.
RUME is looking for a Billing Customer Service Representative who is responsible for answering/making patient phone calls and billing inquiries within our office in an efficient, friendly, courteous, tactful, calm, and helpful manner. This also includes taking patient payments by phone and posting and phone triage to the billing department.
Essential Duties and Responsibilities:
- Answering incoming patient phone calls and billing inquiries in an efficient, friendly, courteous, tactful, calm and helpful manner.
- Responding to patient general inquiries, information updates and billing questions while resolving problems and concerns with accuracy and professionalism.
- Update patient demographics and insurance information as needed.
- Upon obtaining information to facilitate claim payment, enter necessary insurance data and re-file claims with insurance companies.
- Review patient accounts to determine why there is an outstanding balance and effectively explain the details.
- Process payments over the phone from patients.
- Negotiate payment arrangements with patients.
- Telephone triage to the billing department
- Participate in projects/meetings and perform other duties as assigned by management.
Minimum Qualifications, Education, and Experience:
- Experience working in a high-volume call center.
- Ability to accurately & efficiently work in a fast-paced environment.
- Outstanding customer service skills; must be able to maintain a tactful demeanor, be compassionate, courteous, and helpful.
- Strong attention to detail, excellent organizational skills, and the ability to multi-task.
- Excellent written and verbal communication skills.
- Analytical and problem-solving skills, and the ability to research issues and provide solutions.
- Knowledge of medical insurance processes
- Ability to embrace change and respond appropriately even in challenging situations.
- HealthFusion EMR or billing software programs preferred
- High School Diploma or AA
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Life insurance
- Paid time off
Work Location: On-Site Huntington Beach, California
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