Job description

MHC Healthcare is seeking a Medical Assistant to join our team at our Dove Mountain Health Center, located in the heart of Marana, AZ. The Medical Assistant promotes patients’ health by assisting clinicians and other support staff with patient care. MHC Healthcare is a Federally Qualified Community Health Center (FQHC), with 16 sites in Tucson and Pima County. MHC Healthcare is a Federally Qualified Community Health Center (FQHC), with 16 sites in Tucson and Pima County. MHC Healthcare is building a world-class integrated health care system that is committed to caring for special populations, and focused on improving health outcomes for our patients.
Open to Medical Assistant or Certified/Registered Medical Assistant, dependent upon qualifications

The following qualifications are required:

• High school diploma or equivalent
• Successful completion of an accredited Medical Assistant program
• Experience with Electronic Medical Records (EMR)
• Basic Life Support (BLS) certification (may be completed with MHC upon hire)
• First Aid certification (may be completed with MHC upon hire)
• Fingerprint Clearance Card through the Arizona Department of Public Safety (or ability to obtain upon hire)

The following qualifications are preferred:

• Bilingual (English/Spanish)
• Valid current credential as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) from an accredited organization

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

This position has the following supervisory responsibility:

• Does not direct or supervise others.

The ideal candidate will also possess the following knowledge, skills, and abilities:

• Ability to provide care for all age groups.
• Knowledge of chronic disease management.
• Computer proficient.
• Excellent verbal and written communication skills.
• Ability to prioritize effectively.
• Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy.

Duties and Responsibilities:

• Supports and assists the clinician with patient care, examinations, and procedures.
• Completes daily operational tasks within the patient care area.
• Obtains and documents proper patient consent prior to treatments and procedures.
• Identifies patient needs by establishing rapport with patients and their support systems while being aware of cultural, religious, and age-specific needs.
• Obtains routine patient vital signs and records patient information pertaining to chief complaint, medical history, and preventive requirements in the patients’ charts.
• Performs required tests ordered by the clinician such as EKGs, spirometry, breathing treatments, and injections.
• Provides instructions to patients as directed by the clinician.
• Maintains documentation of patient care services by completing patient and department records in accordance with established policies and procedures.
• Documents verbal and written procedures, medications, delivery of care, and pertinent information rendered to patients.
• Documents immunization data in patients’ charts and in the Arizona State Immunization Information System (ASIIS).
• Answers and returns telephone calls and takes messages for clinicians.
• Cleans, prepares, and restocks exam rooms.
• Processes electronic prescription refill requests.
• Notifies patients of test results as instructed by the clinician.
• Ensures quality of care by maintaining clinical standards and compliance with regulatory requirements.
• Protects patients and employees by complying with infection control policies and protocols and following medication administration and storage procedures.
• Performs sterilization of instruments and surgical packs.
• Ensures safe and proper operation of medical equipment by completing preventive maintenance, following manufacturer’s instructions, reporting malfunctions, requesting repairs, maintaining inventory, and evaluating new equipment and techniques.
• Maintains required medical supplies inventory, ensuring appropriate stock is available, avoiding overstock of supplies, and carefully observing expiration dates and budgetary considerations.
• Performs waiver laboratory testing.
• Tracks laboratory and diagnostic tests, follows up with patients for tests not completed, and provides follow-up communication to the clinician when patients refuse ordered tests.
• Reports communicable diseases to agencies as required.
• Ensure appropriate documentation of required MHC reports.
• Participates in in-service and education programs as required.
• Completes all prior authorizations for medications and medical equipment.

Benefits:
As an employee of MHC Healthcare, we share in a very strong mission: Dedication to providing Service Excellence in Promoting Health and Well Being. To support this mission in our community, MHC Healthcare believes it must start at home. Therefore, employees have many opportunities to care for our health and wellness with benefits such as:

• Medical, Dental, and Vision
• 403(b) with employer contribution
• Short-term disability and other benefits
• Paid time off including 11 holidays plus vacation and sick leave accrual
• Paid bereavement, jury duty, and community service time
• Employee discount for medical services ($500 for full-time)
• Tuition reimbursement

MHC Healthcare will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or an other characteristic protected by law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, and social and recreational programs will be administered in accordance with the principles of equal employment opportunity.

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