Description:

New Mexico Orthopaedic Associates (NMOA) has been serving the Albuquerque community for over 35 years and is the largest specialty clinic in the Southwest. NMOA is a fast-paced, high tech and patient-centered practice providing exceptional care for every patient, every day.

POSITION SUMMARY:

Under the direction of the Medical Assistant Supervisor, serves as a primary assistant to physicians and the Medical Assistant Team. May also be directed by employees in a charge or lead role. Practices high quality medical care in performing a variety of patient care activities and various office duties.

ESSENTIAL RESPONSIBILITIES:

• Fully prepares for clinic which includes but, is not limited to, assuring that all pertinent information for the office visit is obtained and present at the time of office visit.
• Maintains optimum patient flow by keeping exam rooms occupied with patients for office visits.
• Prepares examination rooms for patient visits, including cleaning, sterilizing, and stocking supplies.
• Escorts patients to exam rooms and assists in obtaining pertinent information, which may include obtaining vital signs, weight, height, health history, and symptoms.
• Upon request, assists the Provider (physician, PA, NP) with examinations, drawing injections and minor office surgeries.
• May assist with instrument handling and exam/procedure preparation.
• Dispense/don and doff durable medical equipment, change dressings, apply bandages and performs other first aid procedures.
• Disposes of bio hazardous wastes according to OSHA standards.
• Cleans, disinfects and/or sterilizes instruments and equipment following safety and OSHA standards.
• Performs routine maintenance on medical equipment.
• Utilizes CPS electronic medical record (EMR) system to facilitate patient work flow.
• Must open ALL patient office visit encounters the day of clinic to help maintain optimum patient flow, which includes but, is not limited to, opening note, choosing the correct encounter type for the visit and making sure any known Physician specific documentation is entered (i.e. MRI/CT etc. results, injection information etc.).
• Documents patient information into their EMR chart, including current medications, reasons for the visit, and patient vitals.
• Prepares charts as per department guidelines; assures that lab, x-ray, and other test results are placed correctly in the patient chart.
• Completes all necessary ancillary service requisition slips.
• Based on need and direction, provides patients with written department visit policies, HIPAA Rights, medical literature, etc.
• Provides office coverage during vacations, absences, and/or breaks and lunches.
• Answers telephones and takes appropriate messages.
• May schedule surgeries, outside MRI, CT, and Bone Scans, and call in prescriptions.
• Maintains confidentiality of patient account information in accordance with HIPAA guidelines and NMOA policy.
• Regular and reliable attendance.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: N/A

KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Team Work: Works effectively with others to accomplish objectives and goals. Offers assistance to others in need.
• Proficient computer skills (including, but not limited to spreadsheets, word documents, Internet and email) required.
• Service Orientation: Ability to anticipate, recognize, and meet the needs of patients and their families.
• Oral Communication: Able to listen, provide direction, relay information in a professional manner that is appropriate to audience and respond to questions within scope of his/her knowledge.
• Attention to Detail: Able to keep track of patients and activities and provide accurate and succinct charting and messages.
• Interpersonal Skills: Conveys a warm, caring, and approachable demeanor. Displays unconditional respect toward others.
• Multi-tasking: Able to properly perform multiple duties at once.
• Resilience: Effectively manages stress in a fast-paced setting.
• Procedures: Demonstrates sufficient techniques in performing medical procedures.
• Ability to read, analyze and interpret medical information.
• Ability to effectively present information, respond to questions and professionally interact with managers, employees, patients, vendors and the general public.
• Ability to recognize and define problems, collect data, establish facts, draw valid conclusions and correct errors.
• Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.
• Exhibit a comprehensive understanding of healthcare regulatory and compliance policy (e.g., HIPAA).
• High integrity, including maintenance of confidential information.
• Must be able to exercise good judgment and positively influence others, including handling confrontations with poise and efficiency.
• Ability to work a flexible schedule, including some evenings and weekends.
• Ability to understand, read, write and speak English.
• Travel to other sites may be required.
• May be assigned to or transferred to any clinic location, depending upon business need

EDUCATION AND EXPERIENCE:

High school diploma or equivalent. Completion of a medical assistant program from an accredited institution is preferred.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

One of the following certifications is preferred: American Association of Medical Assistants (AAMA), Registered Medical Assistant (RMA) certification or Orthopaedic Technologist Certified (OTC). Maintaining the registration/certification is the MAs responsibility and all costs are reimbursed by the company upon completion. CPR certified.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Activities include holding, carrying, pushing, transferring, and pulling of objects and people, safely. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; or smell. The employee must be able to safely lift and/or move a minimum of 50 pounds. Repetitive motion of upper body required for extended use of computer. Requires vision correctable to 20/20 and hearing in the normal range for face-to-face and telephone contacts.

Works in well-lit, ventilated and climate controlled clinic environment. Fast-paced medical office environment involving contact and interaction with patients, physicians, and other clinical and clerical personnel. Conditions common to a clinic environment include but are not limited to communicable disease, blood borne pathogens, bodily fluids and toxic substances.

Noise level in the work environment is usually moderate.

SAFETY SENSITIVE

This position is a safety-sensitive position. The use of marijuana is prohibited. Impairment by drugs or alcohol is also prohibited.