Job description

Job Description

Responsibilities:

• Provide assistance and support to escalated customers seeking resolution
• Act as a primary point of contact to seek out customer-centric solutions with Peers and business Partners
• Participate in projects and/or process improvements to drive operational excellence
• Utilize analytical and problem solving skills to solution customer facing issues independently or as part of a team
• Knowledge of and adherence to the Firm's Business Principles and Customer Service Values
• Meet established goals for all performance metrics; Including call quality, productivity and schedule adherence.
• Set the example by providing an exceptional level of service to prospective and current customers

Requirements:

• Strong sense of responsibility and reliability, minimizing tardies and unplanned occurrences
• Resiliency and adaptability to lead through various business changes
• Ability to positively impact team culture and morale

Basic Qualifications:

• Ability to work in a fast-paced environment while delivering exemplary customer service
• Minimum 2 years of experience in customer facing roles, (Senior Agent or Tier II preferred)
• Ability to collaborate, communicate effectively and influence others
• Proactive, flexible and ability to prioritize multiple tasks effectively
• Strong interpersonal, communication, and problem solving skills
• Client-centric with an inherent sense of urgency
• Ability to ask probing questions and actively listen to efficiently answer questions and clarify processes
• Strong verbal and written communication skills, as well as strong organizational
• Energetic, enthusiastic, and a self-starter
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)

Preferred Qualifications:

• Knowledge of deposit products and basic securities concepts
• Bachelor’s degree (U.S. or equivalent)
• Experience in a start-up environment
• Strong analytical, problem solving, facilitation, organization, and planning skills

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2021. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Job Type: Full-time

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 2 years
• 3 years

Shift:

• Rotating shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Draper, UT 84020: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: Hybrid remote in Draper, UT 84020

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