Job Category

Management/Executives

Position

Manager Emergency Department SVH

Req Code

25359

Location

Skagit Valley Hospital

Job Summary

The Emergency Department Manager is responsible for assisting the Emergency Services Director in assuring patient outcomes, patient experience, employee engagement, quality measures and organizational and regulatory requirements are met. The Emergency Department Manager assists in assuring provision of adequate resources, human and equipment/supplies, and the removal of barriers for desired outcomes. Initiates and participates in process improvement on an ongoing basis, and process redesign as necessary. Works closely with other care teams to ensure seamless flow and optimal organizational outcomes in accordance with the organization’s operating plan. Mentors, develops and coaches process improvement teams. The information described in this job description has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Salary Range: $50.00/hr to $62.51/hr DOE Skagit Regional Health offers a comprehensive benefit package including medical, dental, vision, 457b/401a (retirement), long term disability, and paid time off to all employees holding an FTE of 20 or more hours per week. Eligible employees also receive sick time pay.

Essential Functions

Maintains knowledge of emergency nursing, models of care, and able to support staff as needed. Conducts and oversees performance evaluations. Initiates and/or implements disciplinary action as required. Effective coach and mentor. Sets departmental/unit standards through research, evidence based care, benchmarks and recognized standards of care. Assists in overseeing the process of patient care of the Emergency Department. Demonstrates knowledge and understanding of policies, procedures, and regulatory requirements as they relate to the process. Meets organizational and work unit standards as outlined in policies and procedures. Performs all job duties in accordance with recognized safety procedures. Demonstrates the ability to make calm and sensible decisions under various work situations, dealing with immediate problems reasonably. Models exceptional leadership skills and expects and supports same in others. Collaboratively designs and continuously improves processes. Assists in defining customer and organizational requirements. Assists in establishing outcome measures. Advocacy-obtains resources. Coordinates with Director to ensure optimal organizational outcomes. Interfaces with regulatory agencies. Participates in relevant medical staff committees. Assists in developing operational and capital budgets. Assists in investigating, evaluating, and implementing new revenue-generating programs. Participates in cross-process teams. Assist in assessing, communicating and improving customer satisfaction. Facilitates QI activities, audits data collection, and criteria development. Seeks opportunities to design, conduct, and evaluate significant process improvements. Systems thinking. Priority Management. Knowledge of SRH strategic vision and processes. Interpersonal communication skills and conflict management skills. Global process knowledge. Process analysis skills. Computer skills. Demonstrates responsible use of resources, including time, facilities, supplies, equipment, staff, information, finances, education and developmental assets. Fiscally responsible, including corporate billing compliance and nursing budgeting. Closely monitors staffing to meet budget. Efficiently uses resources, tools and supplies. Uses and disposes of confidential information appropriately. Shares expertise and knowledge with others. Cares for equipment properly. Spends education funds responsibly to enhance job performance. Practices accountable and productive time management. Shares responsibility in facility upkeep (i.e.: see it, own it, do it, solve it). Seeks information and plans work to maximize team effectiveness.

Education

Graduate of an accredited school of nursing. BSN or Bachelor’s degree in related field or equivalent experience required. Must maintain education hours based on the requirements outlined by applicable regulatory agencies (e.g. DNV, etc.).

Experience/Training

Minimum two years prior supervisory or management or leadership experience in a healthcare setting required. Minimum two years of clinical experience.

License/Certification

RN must maintain current licensure to practice nursing in the State of Washington. AHA (American Heart Association) ACLS certification required. TNCC and ENPC required within 6 months. ENPC required one time. CEN preferred.

Other Qualifications

Excellent interpersonal skills, good written and verbal communication skills; ability to communicate effectively with physicians, nursing personnel, and other health care professionals and staff. Effective leadership skills required. Demonstrated emotional stability and maturity. Advanced technical and clinical knowledge of areas of responsibility. Demonstrates ability to use computer and applicable software, copy/fax machines, and office computer software as needed.