Description/Job Summary

The Collections Manager is responsible for providing innovative daily Collections solutions, facilitating Accounts Receivable operations, and ensuring compliance with Firm and departmental policies and procedures while leading a collections team. The successful candidate will possess a proven track record of leveraging strong interpersonal skills to initiate, develop, and maintain relationships with firm leadership and clients to move the needle on collection of firm Accounts Receivable.

Responsibilities/Duties

• Provide ongoing strategic oversight and recommendations for continuous process improvement and working collaboratively with the Billing & Collections management team in maximizing firm receivables
• Enforce guidelines set by Senior Management, implement changes and improvements, execute strategies, manage inventory and make recommendations to collections methods and procedures as needed
• Monitor and track accounts receivable on a daily basis, and collaborate with Senior Management to compile monthly collection projections
• Collaborate with billing management team to identify and remove roadblocks to collections
• Foster and maintain client relationships to ensure prompt resolution and payment, and resolve outstanding discrepancies
• Work with Partners in the management of their accounts receivable, keeping them informed of potential collection issues as well as advising them on collections strategies in bringing delinquent accounts current
• Act as a resource in the research and resolution of payment issues in order to prevent further aging of delinquent balances
• Analyze delinquent accounts and prepare reports on highest-risk accounts to ensure effective management of accounts receivables
• Lead a team of Coordinators to manage workflow, coordinate assignments to meet deadlines, and drive collection initiatives aimed at reducing loss, and minimizing exposure to risk, with an emphasis on early-stage collections and meeting the objectives of the department and Firm
• Conduct staff meetings to review key accounts, A/R issues, implement strategy, and guide workflows
• Effectively delegate and communicate goals to staff
• Perform supervisory duties including interviewing, hiring, training, managing overtime, scheduling time-off requests, evaluating job performance, and conducting yearly performance evaluations of assigned staff
• Set performance standards and goals; coach and develop staff to increase efficiency and deliver outstanding customer service to internal and external customers
• Ensure effective administration and communication of departmental and Firm policies and procedures
• Performs other duties as assigned

Required Skills

• 6 to 10 years of collection experience in a professional services organization required; 3 + years of collections management experience supervising a team required
• Ability to effectively present information verbally and in writing
• Proficiency in MS Word and Excel
• Strong attention to detail
• Advanced analytical and problem-solving skills with the ability to fully utilize tools to compile and analyze data and provide recommendations based on analysis
• Can organize, prioritize, plan, and handle competing demands, with the ability to effectively meet deadlines in a high-pressure environment
• Must be results driven
• Ability to lead, direct, train and manage professional staff
• Excellent communication and customer service skills with the ability to work effectively with all levels of personnel of the Firm
• Flexibility to adapt to all work situations and work varied hours as needed

Preferred Skills

• Familiarity with Collection Software and reporting, and ability to leverage systems to achieve desired results.

Required Education

• Bachelor's degree or equivalent years of relevant experience required.

Preferred Education

• Degree in Accounting or Finance preferred.

Details

Salary Information

The estimated base salary range for this position is $150k to $165k at the time of posting. The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.