POSITION PURPOSE:

A Maître D is expected to assist the restaurant by welcoming guests and assigning tables to them, taking reservations, and ensuring that guests are satisfied. The Maître D will be the first point of contact of the guests when entering the restaurant. The Maître D may assist guests before their visit by booking reservations and giving them key information on the restaurant’s menu and ambience.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.
• Always do your best to accommodate guests requests. Anticipate and service the guests’ needs before requests are made.
• Control the flow of the dining room and constantly communicate with other managers as to when tables are needed back for the next reservations.
• Seats guests as needed to ensure reservation times are met and VIP guests are treated appropriately.
• Checking and handling guests that are dining for special occasions and creating an exceptional experience for them.
• Promote in house events.
• Work as a member of the restaurant team. Interacts with service crew in a positive manner. Takes initiative with leading the team to follow through on departmental policies and procedures, as trained.
• Actively communicates with the front of the house (FOH) and back of house (BOH) staff and management to guarantee all guests are taken care of.
• Interacts with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
• Maintains the ambiance of the restaurant to include lighting, music, cleanliness, and hygiene.
• Follow proper time and attendance and uniform procedures.