POSITION SUMMARY:

At Cardenas Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, its more than that; its smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and youll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues, while making a difference in our communities.

The Loyalty Program Manager is responsible for the oversight and execution of the Companys Loyalty Program including development and implementation of overall loyalty Program/acquisition/retention/conversion strategies, and guest engagement with the Program. This position is responsible for the promotional planning of bonus points events, special loyalty offers, and other Program needs. Through this work, the Loyalty Program Manager will play a key role in growing our membership base, improving customer engagement, and increasing company profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties and responsibilities of this position include, but are not limited to, the following:

• 
  Collaborate with internal and external teams on current Program enhancements / bug fixes;
• Strategically partner with vendors garnering campaign and promotional offers to grow Program;
• Submit and manage technical tickets through completion;
• Manage Program and offer set-up validation / QA;
• Oversee and execute Program offer testing;
• Triage Guest Care cases and Team Member issues / questions;
• Create and deploy in-store communications regarding Program;
• Analyze and revise Program documentation;
• Set up Program Email & SMS;
• Review and present data analytics to senior management regarding Program efficacy and performance.

SKILLS AND QUALIFICATIONS:

• 
  Bachelors Degree in Marketing, Business, Communications or similar field required;
• 2-3 years of experience in Marketing, Retail or similar;
• 2 year+ loyalty program marketing experience required;
• Demonstrated experience with digital media and direct marketing programs required; experience with CRM systems and strategies preferred;
• Proficient in Microsoft Office, especially Outlook, PowerPoint and Excel;
• Attention to detail and experience making and executing on data-driven decisions;
• Ability to wear many hats and work on multiple projects at once in a fast-paced environment;
• Experience with Jira, Azure DevOps, MicroStrategy.

PHYSICAL DEMANDS AND WORK CONDITIONS:

The physical demands and work conditions below are representative of those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools or controls.
• Successful performance requires vision abilities that include close vision and the ability to adjust focus.
• The work environment is that typical of an office.

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Disclaimer:

Pay Scale $64,480 to $80,000.

The pay scale above is the salary or hourly wage range that the Company reasonably expects to pay for this position.

Within this range, individual pay is determined by location and other factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. This information is provided to applicants in accordance with California Labor Code § 432.3 and state and local minimum wage standards.

In California for more information on how Cardenas and its affiliates collect and process information collected by job applicants, please review our CPRA Notice (CPRA – Cardenas Markets).