The Role

BeaconMedaes is looking for a talented Logistics Specialist to join our growing team. The Logistics Specialist is responsible for supporting and helping manage the logistical activities for the US organization. Be part of a global company with more than 70 years of industry experience in education, design, manufacturing, supply, and service of piped medical gas. We proudly play a vital role in hospitals around the world in sustaining patients when they are at their most vulnerable.

The role and responsibilities are focused on the following:

Customer Care Support (90%)

• Assists customers (internal and external) via the phone. Follow-up on customer inquiries, providing

timely and effective response via phone, email and fax. It is expected that follow-up occurs within 1

business day (24-hour turnaround time).

• Daily, act as support to the project management team and work towards cross training in order to

continuously improve (24-hour turnaround time).

• Daily, act as liaison between the Customer Center and Product Company (24-turnaround time).
• When written PO’s are received, create orders from written PO’s (within a 24-hour turnaround time).

Allocate equipment to orders, create PO’s for non-stocked item/equipment, Quote delivery time, quote

freight charges and process the invoices to customers.

• Place PO’s for equipment to Airtec, Product Company Rock Hill and other vendors to fulfill

equipment orders.

• Once containers come in, manage local inventory in our local storage locations (1 business day

turnaround time).

• Monday through Thursday, attend daily source production meetings and communicate delays with

project management and customers.

• When a customer requests follow-up status on a backorder, expedite the shipment of customer backorders in

the most efficient and cost-effective way possible (1 business day turnaround time).

• Communicate daily with customers prior to production and prior to shipment on all source equipment to confirm delivery information.
• Prepare shipping documentation as well as support the Shipping Department when requested.
• Issue credits and RMAs as approved by project managers or supervision. Credits and RMAs are to be issued in a timely manner (1 week turnaround time)
• Weekly, contact approved freight forwarders for air or ocean quotations.

Process Improvement & Training (10%)

• Partner with Project Management and Service Coordination teams to identify knowledge gaps and provide

training to address these gaps.

• Review open order dashboard and work with respected parties to reconcile issues.
• Manage assigned KPIs regarding inventory.
• Managed assigned logistics projects.
• Manage logistics business key user (BKU) responsibilities and support.
• Requires continuous OJT to learn specifications on our products and NFPA99.
• Perform assigned duties in accordance with Atlas Copco & BeaconMedaes standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

What you can expect from us?

Here at BeaconMedaes, we play a vital role in helping healthcare facilities sustain patients when they are at their most vulnerable — and innovation is a huge part of our lifeblood. Our brand promise, “Life is in the Details,” represents one of our core values, as patient lives literally depend on our work. And when new employees join our team, we strive to ensure they understand that medical gas is a life-safety system and a critical asset in healthcare facilities. One day, one of our moms, dads, grandparents, or children could be a patient — and we aim to ensure that every solution we provide is up to the standards that we would want for them.

Further, we know that the longevity and success of BeaconMedaes would not be possible without our people — the BeaconMedaes family. We are supported by employees who are passionate about taking care of customers, and we know that this passion is the key to our prosperity.

We offer attractive benefits including:

• 
  Excellent compensation package, including a flexible benefits plan, and 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Paid time off
• Life & Disability insurance plans
• Various wellness programs
• Voluntary benefit programs available including pet insurance, legal plans, identity protection, etc.
• We offer education assistance after 1 year of employment
• Opportunities for professional development
• We provide a collaborative, inclusive, and flexible work environment

Start your career journey with us and learn what it means to be part of the BeaconMedaes family. We offer a wide range of interesting roles and many opportunities to grow and thrive.

BeaconMedaes LLC is an equal opportunity affirmative action employer and complies with all applicable federal, state, and local fair employment practices laws.

#LI-Beacon

What we expect of you?

Experience

• 3 – 4 years of customer service experience with order entry and invoice processing experience I a fast-paced environment.

Education

• High School Diploma, Associate’s Degree preferred

Skills

• Must be a self-directed team player with a positive attitude

• Highly service-oriented
• High degree of attention to detail
• Must have excellent organizational, interpersonal, verbal and written communication skills
• Must be proficient in Microsoft Office (including Word and Excel)
• Experience with SAP
• Must be highly customer focused with the ability to work under pressure
• Must be able to key at a minimum of 55WPM with no errors
• Organized; Flexible to change
• Excellent analytical skills
• Trustworthy, honest, responsible

Life is in the Details

BeaconMedaes has been the center of the medical gas world for more than 70 years. We are a leading solutions provider in the education, design, manufacturing, supply and service of piped medical gas and laboratory gas systems. Our main corporate office and competence center for medical and laboratory gas expertise is located in Rock Hill, South Carolina.