Job description
At Liberty we are committed to helping our Associates grow their career. Apply today and grow with us!
Liberty is seeking a Logistics Operations Assistant to manage our key accounts and proactively offer solutions based on shipping patterns and needs.
This position requires attention to detail and excellent customer service to our existing accounts. As an Operations Assistant, you will play an integral part in maintaining and growing positive client relationships by coordinating daily shipment requests through phone and email, confidently solving any issues that arise and proactively communicating issues or discrepancies to clients/sales rep. You will develop a profound understanding of both the fluctuating shipping market and how to navigate Liberty's unique technology.
Responsibilities:
Partnering within teams and across departments, Operation Assistants serve as the main point of contact for managing the shipping process for our clients, including ensuring the accuracy and timeliness of billing and proactively notifying the client of any changes.
Base salary plus monthly bonus
Health insurance and retirement
PTO
**Applicant's must be local to Lake Havasu City or driving distance
Liberty is seeking a Logistics Operations Assistant to manage our key accounts and proactively offer solutions based on shipping patterns and needs.
This position requires attention to detail and excellent customer service to our existing accounts. As an Operations Assistant, you will play an integral part in maintaining and growing positive client relationships by coordinating daily shipment requests through phone and email, confidently solving any issues that arise and proactively communicating issues or discrepancies to clients/sales rep. You will develop a profound understanding of both the fluctuating shipping market and how to navigate Liberty's unique technology.
Responsibilities:
Partnering within teams and across departments, Operation Assistants serve as the main point of contact for managing the shipping process for our clients, including ensuring the accuracy and timeliness of billing and proactively notifying the client of any changes.
- Manage existing account relationships in collaboration with the sales rep and offer solutions based on shipping patterns and needs
- Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing
- Proactively communicate any issues to the client
- Coordinate all daily shipments through phone, email and Liberty's software
- Ensure accuracy and timeliness of billing while proactively notifying client of any changes
- Track shipments, resolve any discrepancies and file claims completely and correctly in a timely manner
- High School Diploma
- Logistics or customer service experience preferred
- Strong communication skills, both written and verbal
Base salary plus monthly bonus
Health insurance and retirement
PTO
**Applicant's must be local to Lake Havasu City or driving distance
Flexible work from home options available.
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