• Manage the welcome process and registration of visitors and clients to the building according to security procedures.
• To manage the visitor access card procedure for JPM premises.
• To be informed and aware of all visitor and client arrivals.
• Deliver service excellence to all visitors and clients of JPM, offering a flexible and positive approach to all interactions, providing clients with a high quality and consistent product.
• Answer all calls within three rings, returning all voicemails and action all e-mails as quickly as possible and the latter within 24 hours.
• Be the first point of contact for general enquiries and transferring calls to the correct department.
• Printing daily reports for all visitors to the building making certain changes are updated and communicated accordingly.
• To take responsibility for overcoming issues affecting service standards and to communicate any ongoing/potential issues that need to be addressed, ensuring effective communication at all times.
• Be knowledgeable through seeking out accurate and up to date information at all times, reviewing details of each allocated event/meeting/ visitors for the coming day at the daily function/ operations meeting.
• Ensure EMS information is always up to date.
• To cover the Lobby Reception Desk within opening hours and as required on a day to day basis.
• To ensure that the Lobby Reception Desk remains tidy, organised and ready for business.
• To ensure that all Lobby areas, including the reception, seating area, corridors, washrooms and public spaces are presentable at all times.
• Ensure that adequate supplies of stationery and sundries are available for the Reception Desk and request new orders when required.
• To add value, offering support to other departments as requested.

Business Results

• Drive key EMEA and APAC integration and model alignment evidenced through, collaborative SOP review, process alignment and review meetings.
• Assist with driving utilization of space to achieve yearly utilization goals.

• Ensure core brand standards are delivered across all business areas.
• To coordinate all client or host needs prior to their arrival and handle changes, additions or deletions with operations, reception and food and beverage staff whilst following the prescribed Job Aid procedures.
• Ensure client needs are identified and all details communicated (including changes, additions or deletions) of each program/meeting to all members of our vendor partners and external vendor teams to ensure a seamless delivery of service excellence.

• • To assist the Business & Operations Manager with ongoing administration tasks.
  • To maintain a positive and professional poise throughout all business dealings.
  • To present a polished image, following uniform guidelines without exception.

• Track accuracy of EMS data entry for reporting and compliance purposes through verification and cross checking processes.
• Adhere to all compliance procedures including accurate data entry for reporting purposes.
• Evidence collaborative working relationship with Global Security for lobby operation efficiency.
• Responsible for records management across all Client and Conference services locations to ensure data protection and audit compliance.
• At all times adhere to JPM's non-negotiable service standards.

• Client-facing experience
• Reception experience within a corporate, leisure or hospitality environment
• Track record of quality service provision
• Strong interpersonal skills
• Highly organized; ability to handle multiple tasks and apply judgment to prioritize
• Strong Computer skills (MS Office; Room Booking System e.g. EMS)
• Flexibility to deal with a fast-paced, diverse environment
• Excellent communication skills; both oral and written
• Team player
• Work comfortably under pressure and observe deadlines
• Highly motivated

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.