Job description
Description
Primary responsibilities of this role are:
Analyze collateral documentation and loan information in the bank's servicing system (Hogan) and as needed, update collateral records in loan servicing system
Follow up with business partners regarding missing or insufficient documents
Research and verify lien position on UCCs and titles for loans secured by RVs, vehicles and boats and also analyze loan status to determine the appropriate resolution
Prepare customer communication
Manage workflow to ensure SLA's are met or exceeded.
Additional responsibilities may include:
Assist with other collateral related tasks as needed (including continuations of UCCs, or other ongoing maintenance)
Work with outside agencies (Bureau of Motor Vehicles, Clerk of courts, lending institutions and dealers) to resolve problems
Some clerical/administrative functions including receipt of documents, department mail delivery, and other duties as assigned
This will be in office position located at 5555 Cleveland Ave. Columbus, Ohio.
Basic Qualifications:
High School Diploma or equivalent
At least one year experience in a customer service related position
Preferred Qualifications:
Working knowledge of Microsoft Excel, Word and Access - Ability to create and edit basic Word and Excel documents.
Demonstrated critical thinking skills and problem solving ability
Prior customer service experience is helpful
Excellent communication skills, both written and verbal
Ability to manage time effectively
Detail-oriented and thorough
Demonstrated dependability (attendance)
Ability to work in a fast-paced environment adhering to established SLA targets and quality requirements
Commitment to Huntington's Vision and Values
Overtime as required
Monday through Friday 8am to 5pm
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Workplace Type:
HybridHuntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position
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