Loading Bay Manager
Job description
About the role:
As a Distressed Loads Assistant for TQL, you will be responsible for supporting the sales floor by providing issue resolution, risk management, and excellent customer service.
What’s in it for you:
- Starting at $17.50/hour + yearly merit increase evaluations
- Advancement opportunities with structured career paths
- Reimbursement for continuous education and training
- We win wherever we go - Voted a Top Workplaces USA (2021, 2022) and Forbes America’s Best Employers (2022)
What you'll be doing:
- Assist LAEs with any over-the road issues that may arise; including but not limited to breakdowns, hostage situations, late deliveries, traffic accidents, etc.
- Monitor inbound and outbound call and request flow to ensure the department is in accordance with established guidelines and, when needed, re-direct efforts to better meet the needs of the business, as well as the service level commitments for the department
- Investigate disputes, determine proper course of action, and objectively report situations in an unbiased manner to appropriate department heads
- Maintain and update accurate information in our state-of-the-art systems
What you need:
- Excellent verbal and written communication
- Positive attitude, professional demeanor, tactful and ethical
- Self-motivated and dependable; able to work independently
- Strong problem solving, attention to detail, and critical thinking skills
- Ability to prioritize many different requests and handle changing priorities
- At least 1 year of previous experience in a fast-paced work environment preferred
Where you'll be: 4270 Ivy Pointe Blvd. #400, Cincinnati, OH 45245
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