Job description

HEART OF HOUSE (HOH)

DATE PREPARED: Janaury 2023

REPORTS TO: Assistant General Manager

FLSA STATUS: Non-exempt

POSITION PURPOSE

The Heart of House position creates legendary experiences for guests through the production of all Buffalo Wild Wings (BWW) food menu items. The role consists of multiple stations, inclusive of Chip, Shake, Grill, Southwest, and Expo.

RESPONSIBILITIES

• Complies with all specs, quality standards, safety requirements and department rules and procedures
• Diligently follows safety requirements and models behavior that protects them and others
• Maintains high standards of cleanliness and keeps a sanitized and orderly environment in the HOH o As needed: empties trash, cleans and sanitizes food contact surfaces and temperature-controlled equipment (refrigerators, freezers, steam tables), washes dishware and kitchen equipment, sweeps line, deep cleans as assigned, etc.
• Organizes and stocks each station following FIFO guidelines. Label with use-by dates
• Assist other stations as needed
• Stays current on all federal, state, local and company required training and certifications
• Other duties as assigned

Kitchen Stations

• Cooks and prepares food on all stations according to recipes, build posters, and timing standards
• Plates food with attention to detail and according to standards, utilizing appropriate quality indicator stickers
• Follows all safety guidelines for food handling, time and temperature control, and cross-contamination avoidance
• Preps/portions items according to need, following all recipes/specs and label with use-by dates
• Utilizes KDU to monitor incoming orders, prioritize items when needed, and bump orders once dish is complete
• Maintains the fryers and quality of shortening/oil throughout shift and skims, polishes, filters, and dumps fryers based on the filtering schedule

JOB DESCRIPTION

HEART OF HOUSE (HOH)

• Ensures ovens, oil, hot holding, refrigerators, and freezers are all at the proper temperature
• Tracks all waste on waste sheet throughout shift

Outside Expo Station

• Communicates between the kitchen line and front of house (FOH) to ensure the coordination and smooth flow of quality products being produced and served to customers
• Quality checks food presentation, adherence to recipes and order accuracy, paying close attention to any noted special requests/modifiers and allergies
• Uses functions in KDU such as ticket time tracking, prioritize ticket, prioritize order, combine tickets, change, and spy screens to manage orders
• Monitors tickets times to ensure they remain within standards. Takes corrective actions when standards are not met
• Completes final presentation of all products, including adding celery/carrots and dipping sauces (e.g. ranch, blue cheese, etc.) to the plate up
• Trays orders according to pivot point ordering system
• Bags takeout orders according to standard, including proper bagging/packaging techniques and takeout checklist use

KNOWLEDGE/SKILLS

• Knowledge of proper sanitation, food safety, RAS and security procedures
• Strong verbal communication and interpersonal skills
• Skill in time management and organization with attention to detail
• Ability to take direction and execute team and BWW objectives
• Capacity to follow specific service time and guidelines
• Ability to maintain a high degree of pace and intensity for an extended period of time

BUFFALO WILD WINGS CULTURE

Create Legendary Experiences

• Demonstrates a commitment to providing an enjoyable and positive experience for all guests (internal/external)
• Shows an understanding of the organization’s products, offerings, and service standards
• Understands what makes us different from our competition and the evolving playing field around us
• Responds to guest (internal/external) requests and concerns promptly and in a positive manner
• Impresses guests (internal/external) with exceptional service and helps create stories worth telling

JOB DESCRIPTION

HEART OF HOUSE (HOH)

Sportsmanship/Fun

• Sees success as the entire team working together
• Creates a fun atmosphere for the guest and the rest of the team
• Asks for help when needed to get the work done
• Makes others feel valued and part of the team
• Comes across as friendly, approachable, and upbeat. Engages guests

(internal/external) in a way that makes them feel welcomed and recognized

• Shows appreciation for the team

Hustle

• Has a pep in their step providing a high energy event in the sports bar
• Quickly recognizes issues and problems that need immediate attention. Uses the

BLAST model and calls a “fumble” to resolve the situation

• Accepts accountability and feedback for actions and results
• Shows initiative and a sense of urgency

Spontaneity

• Adaptable while being their own authentic self
• Looks for and acts on ways to improve business results and personal performance
• Accepts and champions change
• Thinks ahead

EDUCATION/EXPERIENCE

Required

• Minimum 18 years of age (or higher per applicable law)

Preferred

• Prior experience working in a dine- in restaurant or customer service role, cook, line cook, prep cook, kitchen.

PHYSICAL DEMANDS

This position requires frequent standing, sitting, bending, reaching, moving, stooping, stretching, and lifting up to 50 lbs in a restaurant environment. If asked to perform task outside of physical capabilities, be sure to notify your manager. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid sick time
• Paid training

Experience level:

• 1 year
• 2 years
• Under 1 year

Restaurant type:

• Fast casual restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Restaurant experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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