Job description

COMPANY DESCRIPTION

Broadway Licensing and its family of imprints (Dramatists Play Service, Playscripts and Stage Rights) is the global leader in theatrical licensing and distribution. The iconic works represented epitomize the greatest collection of authors, composers, lyrists, and underlying rights holders across the globe including Arthur Miller, Tennessee Williams, Lynn Nottage, Alan Menken, Stephen King, Elvis, the Bee-Gees and the Beatles.

The Broadway Licensing collection of titles represent over an astonishing 40 Tony Award and 48 Pulitzer Prize winning works. The company leverages its team’s expertise in licensing, theatrical production, theatre education, and content creation to diversify, strengthen, and rapidly expand its portfolio into new sectors and markets. Founded in 2017, Broadway Licensing has quickly scaled and, as of 2022, the company represents 8 of the Top 10 most produced plays in professional theatres and 9 of the Top 10 most produced plays in High Schools.

In 2020, Broadway Licensing launched the Emmy Award nominated streaming platform, Broadway On Demand, offering exclusive theatrical content, interactive events and original programming projected to reach well over 200 million households by 2023. Additionally, Stageworks Productions, the original live stage content creation arm dedicated to the development of innovative, theatrical intellectual properties has developed several world premier musicals which have been produced in over 90 countries. In all, the combined force of the Broadway Licensing family of imprints continues to grow, with a singular goal to make everyone in the world a theatre person.

THE ROLE:

The Licensing Operations Associate is to work collaboratively within the Licensing Operations team, reporting directly to the Senior Licensing Operations Manager, to field customer inquiries, and fulfill requests and orders. They will work with team members across all departments and imprints. The position demands strong customer service and organizational skills as well as the ability to balance speed and accuracy with data entry. The Licensing Operations Associate will need to be able to manage multiple projects, have exceptional attention to detail, and an intense dedication to the company's core values of service to both customers and playwrights.

Key Responsibilities Include:

· Work in multiple systems retrieving and inputting a high volume of data accurately

· Processing payments and refunds

· Answer customer inquiries via phone, email, and live chat

· Cross-department coordination with technology, licensing, finance, and marketing teams

· Mastery of imprint catalogue and Broadway Licensing processes and policies

· Performing other related tasks, including such tasks as may be required by your superior(s)

Required Skills/Abilities:

· 2+ years of office experience preferred

· Proficient with Microsoft Office Suite

· Excellent interpersonal, collaboration and written and oral communication skills

· Calm under pressure with a can-do attitude

· Superior attention to detail, time management, and organizational skills

· Ability to multi-task in a fast-paced environment with fluctuating priorities and deadlines

· Passion for Arts, Culture, Media; an understanding of streaming technologies is preferred

This is a full-time, in-office position in a fun and friendly, yet hard working environment. Broadway Licensing offers excellent benefits, including 401(k), medical, dental, vision, and long-term disability insurance.

Salary Range: $48-52K

Please send a cover letter and resume
Start Date: available immediately

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• New York, NY 10016: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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