Job description
Liberty Bermuda Claims Officer
Liberty Specialty Markets Agency Limited (LSMA) offers specialty and commercial insurance and reinsurance solutions. As a managing general agency LSMA has full underwriting. claims handling and reinsurance authority on behalf of its parent, Liberty Specialty Markets Bermuda Limited (LSMB), and other approved third-party capital providers. As part of the global Liberty family we provide a diverse range of products and services through platforms in Bermuda, the United States, Latin America, London (in both the Company and Lloyd's markets), the Middle East, and Asia. LSMA strives to offer a work environment where careers can flourish, and where an emphasis is placed on professional growth and development.
The Claims Officer will work under the direction of the Head of Bermuda Claims, and in collaboration with other members of the Bermuda Claims Team. Although their focus will be on handling a book of Specialty claims (financial lines, casualty and healthcare), they will be expected to support the department across product lines. The successful applicant will be a self-starter with a strong sense of accountability and ownership of work assigned. They must be able to deliver results under tight deadlines with minimal supervision. Given the nature of our business it will be necessary to work outside ordinary office hours from time to time.
Leadership Responsibilities
- Lead the financial lines claims team to ensure responsiveness and effectiveness with respect to the handling of financial lines claims.
- Reporting responsibility for Specialty claims (casualty, financial lines and healthcare claims);
- Monitor casualty, financial lines and healthcare claims handling processes and make recommendations for changes to increase efficiencies and productivity;
- Provide training and mentorship to other team members;
- Coordinate regular claims update meetings with claims handlers and underwriters;
- Assist the Head of Bermuda Claims with ad-hoc management-related projects;
- Assist the Head of Bermuda Claims and/or the Chief Compliance Officer with ad-hoc compliance matters;
- Assist the Head of Bermuda Claims and/or the Chief Underwriting Officer with reinsurance matters, both treaty and facultative;
- Coordinate with LSMB Coverage Counsel on contractual wordings and endorsement request from underwriters
Claims Handling Responsibilities
- Serve as subject matter expert for Specialty claims (casualty, financial lines and healthcare claims);
- Effectively manage a diverse book of complex and significant claims;
- Carry out, document and communicate coverage and exposure reviews;
- Represent the company's interests at claims meetings, mediations, and arbitration hearings, both locally and overseas as necessary;
- Establish expense and indemnity reserves within the authority established by the Head of Bermuda Claims and maintain necessary documentation to support those reserves;
- Develop and execute claims handling and (where necessary) litigation plans;
- Track and control claim-related expenses;
- Complete ad-hoc claim-related projects as required.
Underwriting Support Responsibilities
- Provide advice to underwriters regarding contractual wordings;
- Provide analysis and guidance on loss trends;
- Attend underwriting meetings;
- Provide pre-underwriting intelligence on specific risks.
Internal & External Stakeholder Engagement
- Provide large loss reports in various established formats to internal and external stakeholders;
- Support the development of an enhanced claims value proposition across Liberty.
Qualifications
Required Skills, Qualifications & Experience
- 7 years or more of casualty, financial lines and/or healthcare claims handling and/or coverage experience is preferred;
- Bermuda experience in claims or other insurance related role is preferred;
- Managerial experience in claims or other insurance related roles is an advantage;
- Additional experience handling claims on other lines is an advantage;
- High level of insurance industry knowledge;
- Experience in various Claim Applications is an advantage;
- Advanced computer literacy skills, including PowerPoint, Microsoft Word and Excel;
- Ability to coordinate people and processes across several locations;
- Excellent written, verbal and organizational skills with an ability to work with all levels of management together with a track record as a team player; and
- A proven ability to work under pressure and meet tight deadlines in a fast-paced dynamic environment.
- Flexibility to travel, work abroad, work remotely and work extended hours as required is an advantage.
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more, please visit https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG's Insider Pro and Computerworld's 2020 list. We have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates—as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Bachelor's Degree
17
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