Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case.

We are currently recruiting for a talented Legal Administrator to join our first class, Customer department, in Liverpool. The Customer Legal Administrator supports fee earning colleagues by completing administrative legal tasks to ensure that all cases are set up accurately and on time.

Client service is at the heart of Slater and Gordon, and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.

The Customer Administrator provides high level support to fee earner(s) and other support staff within the practice group whilst ensuring that all duties are completed promptly and efficiently. The role also provides an entry level.

Responsibilities to include:

• Ensure all new files are opened accurately and in a timely manner.
• Provide administrative support to fee earners as directed to ensure effective and efficient administration, management, and maintenance of files from opening to archiving.
• Effectively handle team email queue, ensuring this is always kept tidy and up to date.
• Screen telephone calls and take relevant messages or deal with enquiries where possible from clients, executives, and others.
• Independently prepare letters, attendances, and internal memoranda as appropriate and provide effective support, guidance, and delegation to colleagues

About you:

• Proficient in the use of Microsoft Office suite and relevant practice and business IT systems
• Minimum of 5 GCSE’s or relevant work experience
• A willingness to learn and must be a quick learner
• Excellent time management and organisational skills
• Able to work on own initiative and able cope with tight deadlines
• Excellent communication skills both verbal and written, great attention to detail
• Passionate about delivering exceptional customer service and administration
• A positive can-do attitude
• Able to work at our Liverpool call centre on a full-time basis

What we offer in return:

• The Liverpool office has fantastic transport links, and we offer all our employees free parking, working in a scenic location with beautiful views along the waterfront

• We want our employees to have a great work life balance, which is why we have a 37.5 hour working week, and you work from home when you work a Saturday

• 25 days holiday allowance per year, plus the option to purchase an extra 5 days

• Pension scheme, health cash plan, life assurance and income protection insurance

• The opportunity to develop a rewarding and successful career with an award- winning law firm, countless opportunities for career progression and fantastic monthly incentives

Company Values: We do what we say we will. We own it. We sort it. We don’t wait, we create. We respect and encourage each other. We make time to live

If this is not of interest to you but you know someone who may be interested, please pass on their details

For further enquiries relating to this vacancy please contact:

• Please Note - Vacancies may closed prior to the expiry date displayed, subject to volume of applications received.