Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Position Summary

The Learning and Performance Consultant (LPC) is a key contributor to the success of the Global Customer Service (GCS) Education Services team. This position is responsible for the creation and management of MMS product, process, and services learning and performance solutions for GCS associates and customers. The LPC completes key driver components of the GCS Education Services strategy. Reporting to the Manager of GCS Education Services, the LPC collaborates with other GCS Education Services team members, GCS partners, Marketing, Readiness, and R&D teams to achieve department goals. The LPC demonstrates in-depth technical knowledge of the Parata portfolio of products, including workflows and impact.

Key responsibilities:

• Organizational Success

  • Support GCS strategies and initiatives benefiting internal and external customers.

  • Collaborate with Marketing, R&D, Readiness, Professional Services, Service & Support, and GCS leadership to ensure business and training strategy alignment.

  • Liaison with field associates supporting training-related activities/projects.

  • Set individual priorities in context with team priorities to meet goals in the face of multiple demands.

• Training Program Management

  • Align with GCS Education Services team members to provide subject-matter expertise and guide the development of educational materials and curriculum plans.

  • Maintain an in-depth knowledge of assigned MMS products, processes, and services.

  • Demonstrate consulting skills by following an interactive process using probing questions and active discussion to understand the goals of internal and external customers and then guide them to an optimal solution based on research and expertise

  • Actively participate in readiness activities for upcoming releases of assigned products, processes, and services.

  • Apply workflow assessments, optimization engagements, and change leadership principles to positively influence product adoption/utilization.

  • Work across diverse teams, cultures, and time zones.

  • Synthesize voice of the customer (VOC) and voice of the associate (VOA) to ensure satisfaction and continuous program improvement.

  • Balance workload in a fast-paced environment while working on concurrent projects.

  • Support the development and delivery of high-quality training and performance solutions.

• Training Development, Delivery, & Management

  • Assess workflow impact of new product releases and translate information into educational materials.

  • Lead/facilitate customer and associate in-person or virtual training sessions for assigned products, services, and processes.

  • Use a variety of training methodologies and adult learning principles to drive engaging training delivery.

  • Develop instructor-led course materials (instructor guides, student guides, PowerPoint slides, assessments, and other materials as appropriate).

  • Leverage technology and tools to support/improve instruction, such as CloudShare, Kahoot!, Slido, OneNote, LMS systems, etc.

  • Conduct course needs assessments and evaluations to inform continuous improvement.

  • Ensure training schedules, tools, environments, and facility standards are kept up to date to ensure effective and efficient training delivery and training demands are met.

  • Demonstrate knowledge in the field of education/learning and of the latest tools, techniques, and standard processes.

  • Manage instructor-led course registration and credit for completion in customer and associate learning management systems (LMS). Work with LMS administrators to set up courses and curricula.

• Business Relationships & Alignment

  • Support Education Services pivotal initiatives with cross-business impact and involvement.

  • Create and manage professional communications through a variety of platforms: SharePoint portals, forums, Chatter, email, MailChimp, bulletins, etc.

  • Agile and flexible amid evolving business strategies.

  • Navigate within a matrixed environment.

• Coaching

  • Demonstrate influence without authority skills.

  • Inspire team by identifying and recognizing successes.

  • Provide appropriate feedback to peers and others to facilitate continuous improvement

  • Perform other job-related duties as assigned

Professional Skills & Key Competencies

• Presentation skills

• Classroom management

• Professional and effective communications (both verbal and written)

• Decision-making

• Time management

• Intuition for business

• Able to understand highly technical content. Willing and able to expand scope of expertise to BD products and solutions outside of initial area of experience.

Education Qualifications & Previous Experience:

• Education: Bachelor’s degree required in Education or related field

• Technical knowledge of Parata product portfolio

• Minimum 3 years’ experience in the development/delivery of education/training

• Current knowledge in the fields of instructional design, education, adult learning, training methodologies, etc.

Desired/Additional Skills & Knowledge:

• Foundational knowledge of product (Insert as applicable)

• Healthcare experience a plus

• Experience developing, and delivering training programs, educational materials, and online tools

• Influence without authority

• Ability to develop and deliver learning to a wide range of audiences and cultures

Any Additional Information

• Ability to travel up to 50%.

• Home-based position; able to maintain a virtual, professional presence during business hours

• Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old

• Add HR verbiage regarding vaccination requirements

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.

Salary Range Information