• Provide the best customer service in San Diego
• Work with management and team members to promote the company's culture, reputation and philosophy
• Respond to new projects with the Lead Technician within company's scheduled time windows.
• Have a complete understanding of all metering tools (thermal camera, penetrating and non-penetrating, thermal hygrometer, etc.)
• Conduct an initial assessment to determine the extent of the damage, the scope and strategy to remediate the project for mold, sewage, fire and water losses.
• Have a complete understanding conducting an initial assessment to determine the extent of the damage, the scope and strategy to remediate the project for mold, sewage, fire and water losses.
• Moisture map and sketch a project accurately, share the scope of work with the client, insurance adjuster and project manager.
• Be proficient in selling jobs and signing work authorizations
• Document project through photos, notes and field reports. All documentation to be turned in to the project manager and the office staff.
• Saves samples of materials removed and supply to the project manager.
• Keeps vehicles clean and stocked with required materials and equipment allocated to a project.
• Accurately track and account for materials used on and equipment allocated to a project
• Lead all restoration efforts on each project giving clear and concise instructions to all other team members working on the project.
• Responsible for maintaining a safe workplace, free from obvious health and safety issues for the customer and staff members.
• Other duties as assigned

• 2 to 3 years' experience required
• Water damage restoration required.
• IICRCWRT Certification preferred.

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.

• While performing duties of the job the employee may work aloft, climb, bend, pull, reach overhead, stand/walk for long periods of time and lift up to 50 lbs.
• Frequently is required to use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms.

• Travel to a variety of work-sites every day.
• May work in varying temperatures; both inside and outside, including inclement weather, heat, humidity, cold, and dampness.
• May work in areas with exposure to moderate/high noise levels.
• May be exposed to fumes or airborne particles including dust.
• May be required to work in confined spaces or from high heights.

Family owned and operated for three generations, Bill Howe Plumbing, Heating & Air, Restoration & Flood has been serving the home service needs of the San Diego area since 1980. With one of the largest fleets in San Diego, Bill Howe can service all major and minor plumbing and HVAC services 24 hours a day, 7 days a week.