Job description

Responsible for maintaining production flow and meeting or exceeding production goals. Responsible for generating sales, housekeeping, merchandising, signage, accurate cash register operations and loss prevention in adherence to Goodwill-West Texas standards. Ensures an excellent customer experience throughout the donation door, sales floor and cash wrap. Responsible for maintaining secure operations in opening and closing the stores. Maintain a safe and clean worksite and promote guidelines and processes. Works with Manager in supervising and providing training opportunities to employees.

QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE:

• Ability to supervise and motivate employees.
• Ability to handle the needs of barrier/disabled employees in a sensitive and effective manner.
• Ability to communicate appropriately with coworkers and donors
• Ability to operate all equipment necessary to perform their duties
• Ability to accurately operate and balance POS and tagger system
• Ability to handle goods throughout the DSU
• Ability to stand and walk for long periods
• Ability to stoop and bend
• Willing to perform tasks necessary to ensure continuous operations
• Ability to work varied hours and days as business dictates
• Valid Texas driver’s license required

RESPONSIBILITIES & DUTIES:
(E – Essential function of job duties)

• Ensure each customer receives outstanding customer service by promoting a customer friendly environment. Greet, acknowledge, and express genuine concern for customers and their needs. (E)
• Lead team in offering an excellent customer experience at the donation door, cash wrap and throughout the store. (E)
• Ensure donations are accepted graciously, every customer is thanked and a receipt is offered to each donor. (E)
• Must be able to perform all aspects of the donation process to ensure smooth flow of quality donations (E)
• Merchandise and display items to maintain floor design and store housekeeping (E)
• Accurately & efficiently complete all sales transactions including discounts, tax exemptions, voids, cash donations, etc. Monitor & train staff to do the same (E)
• Must be able to navigate and troubleshoot databases such as POS, tagging system, etc (E)
• Understand Goodwill Mission programs and follows the “round up” scripting to support the Mission. Ensure employees are trained and held accountable for “round up” process (E)
• Responsible for consistently monitoring process flow (donated/new goods) and making process improvements as necessary. (E)
• Display solid product knowledge & value of donated goods. (E)
• Lead team in conducting regular safety checks (E)
• Maintain security protocol regarding passwords, money handling and safeguarding the facility (E)
• Responsible for accurately maintaining records and goals. (E)
• Assist with floor moves. Maintain and improve upon merchandising, display maintenance & store housekeeping. (E)
• Monitor stock & process/replenish merchandise as needed. (E)
• Adhere to & enforce all company policies, procedures & practices including signage, pricing & loss prevention. (E)
• Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc. (E)
• Communicate appropriately & positively with co-workers & others. (E)
• Coach and educate new staff, as well as provide ongoing training.
• Monitor and report staff productivity, scheduling, and other issues to Manager. (E)
• Perform other duties & responsibilities as assigned by supervisor.

(Location: Clyde, Eastland, Brownwood, Brady, Sweetwater, N1st, Pine, Sherwood, Big Spring)

• 6 months Goodwill or supervisory experience required
• High School/GED preferred

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