Job description

Lead Install Tech - Backs up data, removes PC, installs new PC, restores data, and completes install checklist. This position is required for assisting the Project Managers and Deployment Leads in implementation of statewide PC Refresh Projects on a 4 year rotating schedule to replace all state-issued PC computers allowing the Indiana Office of Technology to efficiently support IT resources across the state.

The duties of this position are to support the PC Refresh Project Managers and Deployment Leads by installing new PCs for Agencies' PC Refresh Projects. Following the established processes and checklists to ensure the end user has all the necessary software and settings on the new PC. Backing up, protecting, and restoring data will be an essential task for this position. Updating documentation and completing e-install forms required. Will be the lead tech and point of contact onsite for large deployments. Customer service is also a crucial element for this position. This position will perform other duties as assigned. Travel throughout the State of Indiana is a requirement.

EXPERIENCE DESCRIPTION

Associates or Bachelors Degree in Computer Science or equivalent experience is required. Advanced experience, and advanced knowledge of the following: PC-Desktops and Laptops, iPhone, peripherals, and client/server technology. Hands on experience with Windows7, Windows 10 Active Directory, and VPN. Industry recognized certifications such as A+, Network +, or MCSE are a benefit. Understanding of Internet technologies beneficial. Hands on experience supporting the MicroSoft Office Suite. Ability to support printers, scanners, and other peripherals. Solid verbal and written communication and documentation skills are required.

Job Types: Full-time, Contract

Pay: $26.29 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Indianapolis, IN 46204: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• PC hardware and software troubleshooting skills.
• Customer service skills - good soft skills when dealing with customers in person.
• Good written and oral communication skills.
• Detail oriented and organized.
• Comfortable with travel including overnight travel.
• PC Refresh Projects - backing up and restoring data / setup and configuration of new PCs.
• A+ Certification.
• Selected resource will be expected to travel to locations throughout the state with occasional overnight travel to be expected (weekday only). Home base is Govt Center. Please confirm you understand this requirement.
• Position likely will extend for another 12 months past the current end date. Please confirm you understand the anticipated duration.
• Resource will be required to work 40 hours per week.

Education:

• Associate (Required)

Work Location: In person

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