Lead Customer Service Representative-Emergency & Specialty Hospital
Job description
VCA Animal Specialty Group is a 24-hour Specialty and Emergency hospital located in the heart of San Diego. Recently remodeled and upgraded to include top of the line equipment such as MRI, CT, Fluoroscopy, Ultrasound and Digital Radiography.
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
If you are looking for a unique opportunity to be a part of something special, look no further. ASG is searching for an exceptional client service representative to fill our Lead role. You may be asking yourself, “Why ASG?” VCA Animal Specialty Group can offer you a work experience like no other. Job fulfillment and career development are at the top of our list. Our health benefits are exceptional, including full medical, dental, and vision coverage. You will begin accruing sick and vacation hours immediately, you will receive a yearly uniform update, and a 75% discount for your own pet’s services. The right candidate should have 3+ years of experience in the veterinary field, as well as leadership experience. Experience in Specialty and Emergency Medicine a plus.
This position pays $22.00-$24.00, dependent on experience
Are you ready to take that next step in your career? We look forward to talking with you soon.
At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work. Equal Opportunity Employer Veterans Disabled.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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