Summary

The Lead Cashier position is responsible for accurately processing guest transactions, and providing superior customer service at all food and retail outlets; provide training and assistance of cashiers; and ensuring shift information is passed along to oncoming cashiers and management.

Duties/Responsibilities

• Provide scheduled coverage at all Food and Beverage Outlets.
• Provide Guests with a Fun, Friendly, and Helpful experience.
• Responsible for passing along shift information to oncoming cashiers, learning month end inventory, and contributing to schedules.
• Delegate tasks as needed to team members.
• Delegate side work and ensure all items are completed and rotated fairly.
• Assist leadership in daily break schedule and station rotations.
• Present and serve menu items as requested by guests.
• Accurately process guest transactions through the Micros POS System.
• Keep an accurate bank and maintain proper records of transactions throughout daily shift.
• Follow standard department and Casino policies and procedures.
• Operate and maintain the cleanliness of various equipment needed to prepare and serve menu items.
• Responsible for keeping work stations and inventory stocked and organized, at all times.
• Participate in special events and banquets.
• Provide on the spot training to team members as needed.
• Perform overrides as needed for prompted requests on Agilisys.
• Prepare daily inventory/requisitions for supplies and food items for production.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Maintain knowledge of Casino and department promotions, programs, and services.
• Maintain cleanliness and sanitation of all department outlets according to Soboba Casino standards and Indian Gaming Health regulations.
• Other duties may be assigned from time-to-time.

Performance Requirements

• To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.

Supervisory Responsibilities (If Applicable)

• Assist Management in monitoring training of new team members to help them achieve higher status.
• Assist Management to monitor and enforce company and departmental safety policies, health department, and all other applicable.
• Assist in daily operation of cashiering in all food outlets as needed. Provides all line staff with the necessary tools and training.
• Protects the assets of Soboba Casino Resort and preserves confidentiality and integrity when accessing team member information maintained in departmental files / systems.

Education / Qualifications

• Must be 21 years of age, or older.
• High School diploma or equivalent, required.
• A minimum of 1 year of food service experience, preferred.
• POS knowledge, preferred.
• 6-12 months of cash handling experience, required.
• Must be able to work posted scheduled shifts. (Scheduling is based on the needs of the Casino)
• Must be able to provide evidence of eligibility to work in the United States

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
• Required to submit to and obtain negative results on all drug and/or alcohol testing.
• Required to have a valid Riverside County Food Handlers’ Card and/or Serve Safe Certification or obtain one upon hiring.

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:

• 401k Plan
• Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance
• Medical, Dental & Vision paid for the employee
• Employee Assistance Program
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
• Paid Time Off

Soboba Casino Resort Team member Recognition including, but not limited to:

• Reward and Recognition Program (Quarterly, and Annually)
• Team member Incentives