Job description
LEAD AGENT
Cruise Line Agencies of Alaska - Juneau
1330 Eastaugh Way, Ste. #4, Juneau, AK 99801
907-586-1282
juneau@claalaska.com/ www.claalaska.com
We are seeking a Lead Agent for our Juneau maritime agency. The Lead Agent oversees the Administrative Agent and Ship Boarding Agent teams who are assigned specific sets of cruise ships for the duration of the Alaska season. This position is well suited for an individual who may enjoy directing a team in a fast-paced work environment with unique challenges, significant planning, customer engagement and follow-up. The Administrative and Ship Boarding Agents serve as the liaisons between ship and shore. Agents ensure the local in port needs of the ship are well executed. The ideal candidate for this position will have some management experience, will have an eye for detail, is able to be self-motivated in projects with deadlines (time management) and will have foresight in logistical challenges. This role includes extensive communication and coordination among ship officers, local vendors, local officials as well as other agency personnel and management. The goal of this position will be to ensure the Administrative Agent and Ship Agent teams meet the in port needs of our vessels before, during and after their call to Juneau.
Responsibilities:
- Ensure cruise ships have effective coordination and execution of port services such as: dock amenities, shoreside labor, procurement, transportation, regulatory, medical, and other Juneau services.
- Administer daily tasks through the agency’s Ship Agents and Administrative Agents. Coordinate projects and execution of services and events with the Dispatcher, Operations Manager and Administrative Manager.
- Review and support the Agents in maintaining a concise record of the relevant port call activities including operational particulars, information and requests, federal documentation, accruals and expenditures.
- Support Agent teams by verifying accurate recordkeeping processes including information management and accounting follow-up.
- Communicate with federal, state and local officials as needed for changes, updates and reporting requirements.
- Resolve special operational challenges on behalf of the cruise line and coordinate the response or service.
Skills:
- Team leadership or management experience
- Excellent time management
- Thrives well under pressure and deadlines
- Effective written and oral communication
- Detail oriented in clerical activities including data entry and accounting processes
- Proficient in MS Office Suite products and comfortable using and learning a variety of computer-based applications
Requirements:
- Be able to pass a criminal background check/bondable
- Be able to obtain a Transportation Worker Identification Credential
- Must be able to lift 50 lbs
- Must be at least 18 years of age
- High school graduate or equivalent level of education
- Some Customer Service experience
- Have a valid driver’s license and transportation to/from work
Compensation:
- Salary DOE or $25 hourly if working seasonally
- Year-round position with medical and retirement benefits as well as a flex winter schedule
Schedule: Full-Time year-round position or ¾ year if preferred
Relocation, Housing & Transportation are the responsibility of the employee.
Applicant must be:
US Citizen or US work authorized.
Must reside in Juneau, Alaska or be able to relocate to Juneau, AK to start working by May 15th, 2023
Submit resume and application from www.claalaska.com to email: juneau@claalaska.com or call 907-586-1282
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