Job description

Job description

North Atlantic Landscape is a growing landscape maintenance and hardscape installation company serving residential and commercial clients, with a track record of excellent performance and strong company culture. The Account Manager will ensure that our customers are always our top priority from onboarding new accounts, quality control, and ongoing communication with the customer and also our team leaders and crews. An ideal candidate must demonstrate strong leadership, organizational and time management skills; with strong communication, and professional customer service interactions.

Summary of Functions:

The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service to improve the entire customer experience is a critical factor in this role. This position reports directly to the General Manager.

Duties and Responsibilities:

• Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits.
• Collaborate cross-functionally – Work closely with the team to achieve goals while keeping clients satisfied and engaged with products and services.
• Facilitate the timely and successful delivery of solutions according to customer needs and objectives.
• Assist with scheduling maintenance crews.
• Become an expert at our CRM and Field Service Application software.
• Communicate with clients and visit properties regularly to ensure clients’ needs are being met.
• Build and develop landscape maintenance client portfolio by generating referrals from existing clients and developing overall marketing and sales strategy.
• Manage account estimates, contracts, and upsell services.

Requirements:

• 4+ years account management experience in both residential and commercial outdoor maintenance work.
• Bachelor degree preferred, will consider Associate degree in horticulture or environmental field.
• Experience in project assessment and estimates.
• Strong verbal and written communication and listening skills.
• Professional client interaction and negotiation skills.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail and consistent client follow through.
• Must be proficient in common office software (Microsoft/Google)

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Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• North Hampton, NH 03862: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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