Job Description:

Shift Details:

• 4-10 hour shifts, Monday-Thursday, 10:30am - 9:00pm
• 1 rotating weekend per month.
• Training will be 6-8 weeks, Mon-Fri 8:00 am- 4:30pm.

Job Essentials:

• Investigate laboratory situations to gather facts necessary for appropriate decision making.
• Actively participates in problem identification, documentation, and resolution.
• Receives incoming calls, resolves problems for patients or customers as appropriate and completes necessary documentation in the Laboratory and Event System.
• Prepares and releases samples for the medical examiner’s office, donor services, and law enforcement, etc.
• Works to resolve complaints or problems in a manner fair to the hospital/facility and to the patient.
• Responsible for timely follow up with the patient/family.
• Answers phones and directs calls as needed.
• Cancels, credits, and modifies testing following outlined process.
• Researches reference laboratory testing requirements, collection and stability, as well as ordering, monitoring and resulting.
• Uses advanced skills to assist employees in difficult processing situations (phone calls, auditing of errors, missing samples)
  

Minimum Qualifications:

• One year clinical/healthcare experience.
  

Preferred Qualifications:

• One year laboratory experience.
• Basic knowledge of medical terminology.
• Knowledge of applicable tracking software.
• Computer skills.
• Provide notary services.
  

Physical Requirements:

• Carrying, Hearing/listening, Manual Dexterity, Seeing, Sitting, Standing, Speaking.

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers , and for our Colorado, Montana, and Kansas based caregivers our commitment to diversity, equity, and inclusion .