• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
• In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
• Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.
• Please visit our Applicant Tips on How to Apply page.
• Should you have questions pertaining to this recruitment, please contact Liz Weston at elizabeth.weston@ct.gov.
• This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

In the Department of Labor this class is accountable for providing client services in the areas of unemployment compensation, assessment of clients needs, placement of workers and employer services; in the Central Office this class is accountable for performing basic technical tasks in the following functional areas: claims examination, benefit payment control and merit rating.

• Conduct UI Re-Employment Services & Eligibility Assessment Program (RESEA) interviews with claimants 1:1. Review claimant's efforts to find work and advise claimants about the services available in the AJC to assist in their return to the workforce. Identify potential UI eligibility issues. Provide labor market and career information that addresses claimant’s specific needs. Make referrals to supporting agencies for re-employment services and/or training.
• Register/Enroll customers in Wagner-Peyser via the state's workforce development business system, CTHires, and provide job matching assistance. Record activities and messages regarding services provided.
• Provide employment services (both virtually and in-person) to job seekers on a rotating basis by providing job search assistance, assisting with the completion of online job applications, critiquing & guidance on résumés and advising on cover letters and thank you letters.
• Facilitate employment readiness workshops to job seekers on topics such as, but not limited to: Fundamentals of Résumé Writing, Interviewing Strategies & Techniques, Successful Job Search Strategies and LinkedIn.
• May assist UI customers with filing claims, address changes, weekly claim assistance and provide general UI information/assistance. Review the rules of UI eligibility with customers and all the various services and resources available in the Workforce Development system to help customers return to work sooner, before UI benefits exhaust.
• Maintain & record messages, activities & case notes in the UI business system and CTHires.
• Determine eligibility for Dislocated Worker status based on Agency guidelines and certify job seekers as dislocated workers.
• Perform other related duties as required.
• More information can be found here.

Knowledge of Job Service, Unemployment Compensation and Employment and Training laws, regulations, policies and procedures; knowledge of interviewing techniques and principles; interpersonal skills; oral and written communication skills; analytical skills; decision making ability; ability to establish cooperative relationships with staff, employers, diverse client population and the public; ability to use automated systems; ability to maintain good public relations; ability to understand, apply and explain relevant laws, regulations, policies, programs and procedures; ability to create and maintain case management records.

Five (5) years of technical level experience in counseling, employment placement, public contact work, human service programs, community action programs, Job Service, Unemployment Insurance or Employment and Training functions.

1. College training may be substituted for the General Experience on the basis of fifteen (15) hours equaling one-half (1/2) year of experience to a maximum four (4) years for a Bachelor's degree.

2. For State employees, two (2) years of experience as a Social Services Trainee with the target class of Labor Department Community Services Representative may be substituted for the General Experience.

3. For State employees, two (2) years of experience as an Employment Security Intermittent Interviewer may be substituted for the General Experience.

1. Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38, i.e. must be veterans, preferably disabled veterans, or other qualified, eligible persons. Any employee who bumps a Labor Department Community Service Representative in a veterans program position must meet the eligibility requirements under Title 38.

2. Incumbents in this class may be required to speak a foreign language.

3. Incumbents in this class may be required to travel.