JOB SUMMARY

Responsible for one or more lab sections (histology, microbiology, phlebotomy, etc.). Establishes goals, and schedules and coordinates laboratory administration, including purchasing and maintenance of laboratory equipment and supplies. Ensures that all activities are in compliance with organization goals and applicable regulations.

MAJOR JOB RESPONSIBILITIES

• Responsible for all departmental and staff customer service initiatives

• This position will be key in improving and maintaining associate morale and retention rates; decreasing turnover

• Personnel – Responsible for the management (oversight) of all departmental associates

• Performs decision-making processes regarding the hiring, disciplinary action, terminating of departmental associates

• Will be responsible for overseeing associate evaluations; assuring that time and attendance is completed accurately; assisting with associate staffing/scheduling and PTO requests; will help oversee education, to ensure that all associate education is in compliance with best practice standards; will conduct timely associate communication to ensure associates are well educated

• Capital and Operating Expense – Will work in collaboration with Administration and Finance to prepare annual capital and operational budgets

• Will be responsible for maintaining expenses and revenue within the established fiscal year budget for all departments under directorship

• Reviews rates and procedure codes, supervises the processing, billing and review of laboratory testing

• Performance Improvement and Quality Management – Responsible for monitoring and/or overseeing that all QC programs; including proficiency testing, review and correction of deficiencies; responsible for continuous performance improvement; maintains total quality of service at acceptable levels

• Responsible for management and operations within the Laboratory Service Line in collaboration with the Laboratory Medical Director and System Director of Laboratory Services

• Assure compliance with appropriate accrediting agencies such as that CAP, AABB, CLIA, JCAHO, OSHA, etc

• Maintains accurate statistics either manually or in the LIS to show productivity, performance indicators, quality management, etc

• Ensures that all equipment within the Laboratory is functioning properly and ensures that all personnel is educated on proper techniques of operation; verifies that all major equipment repairs have been accomplished; in collaboration with Administration, initiates equipment service contracts

• Directly responsible for operational policy and procedure development for all related departments under directorship

• Provides technical expertise regarding problem solving for all related departments under directorship

• Performs waived, moderate, and high complexity testing, when needed for all related departments under directorship

• Serve as a laboratory representative on designated hospital committees as required i.e.: Infection Control, Blood Utilization Committee, Quality Management, Safety Committee, etc

A. Education/Skills

• Minimum requirement:

o Bachelor’s degree from an accredited university or college in Medial Technology or Clinical Laboratory Science which includes successful completion of a supervised course of clinical internship in an approved hospital laboratory, or a Bachelor's degree in an applied science (for example Chemistry, Biology or Biochemistry).

• Preferred at hire:

o Cerner Millennium Lab Computer skills

o Epic Beaker Lab Computer skills

B. Experience

• Minimum requirement:

o 5-10 yrs Technical experience

o 3-5 yrs Supervisory experience

• Preferred at hire:

o 5-10 supervisory experience

o Hematology, Chemistry, Coagulation and/or Microbiology technical skills

o Cerner Millennium Lab Computer skills

o Epic Beaker Lab Computer skills

o In depth familiarity with requirements of accrediting agencies, particularly The Joint Commission and College of American Pathologists.

A. Licenses, Registrations, or Certifications

• Medical Technologist (ASCP) or equivalent

Full Time

8AM - 5PM

88658

Lab Operations Manager

CHRISTUS Good Shepherd

Clinical Laboratory

CHRISTUS Good Shepherd Medical Center Longview

FULL TIME