Job description

Position Summary: Our Chick-fil-A has more than one Kitchen Manager. They are responsible for the overall management of the restaurant daily operation. A Kitchen Manager is responsible for promoting and maintaining a friendly, hospitable and inviting environment to ensure guest satisfaction and achieve restaurant profitability. The Kitchen Manager is responsible for promoting and maintaining a professional, clean and safe work environment for all employees.

Pay is based upon experience, availability and a flexible schedule.

Work week Monday - Saturday. Closed on Sunday.

Essential Functions:

Our leaders work alongside our team members to learn the business. Leaders can work any position needed and know how to operate everything.

· Run a cost-effective and quality operation, ensuring all Company Policies, Procedures and Quality Standards are met.

· Maximize guest loyalty by promoting hospitality. Ensure guest satisfaction and excellent customer service. Handle guests concerns or complaints in a prompt and professional manner.

· Analyze, manage and control sales, profit and loss according to company standards and objectives. Maintain acceptable inventory levels according to company standards.

· Analyze guest satisfaction measures and other key performance data in order to make the best decisions for the restaurant.

· Maintain restaurant cleanliness in accordance with company quality standards. Ensure restaurant equipment is properly maintained. Able to properly operate all restaurant equipment.

· Ensure compliance with Occupational Safety & Health Act, as well as local health and safety codes.

· Clearly communicate and consistently adhere to company policies, standards, procedures and systems and hold employees accountable.

· Manage team member performance by planning, assigning and directing work responsibilities. Provide clear feedback, recognition and motivation. Administer performance reviews, coaching/counseling and discipline when appropriate. Lead, develop and train team members..

Education, Experience and Skills Required:

• Minimum three years experience as a restaurant kitchen manager, fast, casual restaurant, or equivalent combination of education and related experience.
• Education, Experience and Skills Required: High school diploma or general education degree (GED). College degree preferred.
• Must be at least 21 years of age; hold a valid driver’s license, maintain an acceptable driving record in accordance to Company Policy and retain automobile insurance coverage in at least the amount required by law.
• Proficient in Microsoft Windows and Microsoft Office.
• Familiarity with federal and state employment and safety regulations preferred.
• Ability to effectively manage, develop and coach employees.
• Ability to multi-task and meet deadlines.
• Ability to adapt easily to changing needs and demands.
• Ability to handle tough situations and disruptions calmly.
• Ability to read, write and speak in English
• 2nd or 3rd languages are a PLUS.
• Ability to read, interpret and communicate documents and materials such as policies, recipes, charts, employment/training materials, safety rules, operating manuals, maintenance instructions, etc.
• Ability to write routine reports and correspondence as needed.
• Ability to count and calculate figures and amounts such as discounts, proportions, percentages, and volume.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Certifications:

• Current Food Serve Safe Certificate

Internal Interactions:

This position interacts internally with different levels of the organization, including but not limited to Restaurant employees, General Managers, Area Managers, Regional Business Directors and senior executives; Facilities Managers, Human Resources Department and Support Center staff.

External Interactions: This position interacts externally with guests, job applicants, vendors and community organizations.

Leadership Responsibility: Supervise, direct and manage the work of approximately 5 to 30 hourly employees, including hourly supervisors, in accordance with Company Policies and Procedures, as well as applicable federal and state laws.

Physical Requirements: The work area includes: food, ovens, mixers, food processors, knives, slippery floors, and, at time, high temperatures. It is a hands-on, non-smoking, restaurant setting involving constant interaction with customers, employees, managers and vendors. The ability to effectively communicate, identify food quality, tolerate heat and walk-in freezers, lift and/or maneuver up to 50 pounds, and stand/walk on hard surfaces during the course of the work day. While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts; extreme cold (non-weather) and extreme heat (non-weather). The noise level in the work environment is usually loud. While performing the duties of this job, the employee is regularly required to stand, talk and hear. The employee is frequently required to walk; use hands to finger, handle, or feel. The employee is frequently required to taste and/or smell. The employee is required to sit; grip and grasp with hands, reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl and bend at the waist. Specific vision abilities required by this job include Close vision, Peripheral vision, Depth perception and Ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

• paying premium wages
• 50% meal discount when you work
• 401K plans
• opportunities to grow and advance position
• promotions from within
• Monetary referral program when you recommend your friends to work with us and they stay at least 60 days
• Scholarship opportunities available $1,000 - $25,000
• Health Insurance
• Dental Insurance
• Vision insurance
• Life insurance
• Referral program

Chick-fil-A also offers great scholarships to those heading to college or currently in school. We have $1,000, $2,500 and potential $25,000 scholarships that you may apply for yearly as long as you are an employee and in college.

Please bring 2 forms of ID with you to your interview.

Team Member Tags: chickfila, chick fil a, chic fil a, cfa, foh, front of house, front-of-house, boh, back of house, back-of-house, cashier, customer service, drive thru, kitchen, line cook, food prep, chef, kitchen, host, host, dining room, maintenance, cleaner, dish, dishwasher, guest services, shift, supervisor leader, hospitality, professional, associate, crew, team member, food service, worker, part time, part-time, p/t, full time, full-time, f/t, daylight, evening, day, night, AM, PM, fast food, fast-food, quick service, mascot, representative

Job Type: Full-time

Pay: $15.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance

Experience level:

• 2 years
• 3 years

Restaurant type:

• Quick service & fast food restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Glen Mills, PA 19342: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Kitchen Leadership: 2 years (Required)

License/Certification:

• ServSafe (Preferred)
• Driver's License (Required)

Work Location: One location

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