Job description

Summary: The Junior IT Analyst assists the IT department in providing technical support, resolving technical issues, and managing devices. This position is a great match for new IT graduates. There are limitless opportunities for advancement and training to match your growth potential and ambitions.

Duties and Responsibilities:

· Provide Level 1 technical support to users.

· Configure, install, and support desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.

· Troubleshoot and resolve basic hardware and software issues.

· Maintain a professional attitude while providing excellent customer service.

· Escalate complex issues to appropriate IT team members.

· Assist in maintaining hardware and software systems.

· Document technical support issues and resolutions in our ticketing system

· Participate in knowledge sharing and cross-training with other IT team members.

Education and Experience:

· Associate degree in Information Technology or related field, or equivalent work experience.

· 0-1 years of experience in a technical support role.

· Experience with Apple Devices (preferred).

· Experience in the food industry (preferred).

Job Qualifications:

· Basic understanding of hardware.

· Excellent written and oral communication and interpersonal skills.

· Ability to work and learn independently and as part of a team.

· Customer service-oriented mindset.

· Knowledge of Microsoft Windows and Office products.

Physical Demands:

· Must be able to lift and move up to 25 pounds, independently or with assistance

· Must be able to bend, reach, and kneel

· Able to sit or stand for extended periods of time in front of computer

· Able to work overtime as needed to perform job duties

· Able to handle high stress situations

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Overtime

COVID-19 considerations:
Masks must be worn where required.

Work Location: In person

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