Job description

Role: ITSM Engineer - 10+ years

Location: Rancho Cucamonga CA (Onsite) Locals only

Job description:

 Leading the change management activities within a structured process framework, ensuring all changes are

properly documented, managed, and communicated.

 Designing the strategic approach to managing change and support operations that fall within the domain of

change management.

 Ensuring all changes are properly documented, managed, and communicated

 Collaborating with change owners and subject matter experts (SMEs) to understand any associated

downtime, risks, and potential impacts

 Establishing effective governance and change control leveraging ITIL best practices

 Organizing and chairing Change Advisory Board (CAB) meetings

 Providing oversight of expedited and emergency changes, ensuring the correct escalation path is followed

 Coordinating Post Change reviews with the change owners as necessary, feeding any follow up actions into

the Problem Management / Root Cause Analysis (RCA) processes

 Performing trend and performance analysis on Change Management, providing and tracking recommended

improvements

 Configuration management activities including maintaining CMDB and Software licenses

 Work with Engineering and Operations teams to plan and coordinate software releases

 Own the release calendar including details on code freezes, deployments, and patch windows

 Define deployment readiness criteria for each release and track adherence

 Communicate release schedules, artifacts, and status to all stakeholders

 Coordinate with development managers to ensure timely and accurate release notes

 Conduct monthly release readiness review meetings and track progress across multiple teams

 Identify and remediate complex deployment and scheduling conflicts across Engineering and Operations

 Proactively identifies training opportunities to execute on the organization’s overall goals

 Meets or exceeds all Goals and Objectives and Service Level Targets

 Work on-call hours that would include 24/7 coverage per the SOPs

Job Type: Contract

Salary: $60.00 - $65.00 per hour

Experience level:

• 10 years
• 11+ years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Rancho Cucamonga, CA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.