Job description
Company Details:
Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “ What’s Next” in our industry and beyond.
With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future - leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.
Berkley Technology Services: Right Team, Right Technology, Simple and Secure. Responsibilities:
Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.
Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “ What’s Next” in our industry and beyond.
With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future - leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.
Berkley Technology Services: Right Team, Right Technology, Simple and Secure.
The ITSM System Administrator is responsible for the development and sustained support of the ServiceNow IT Service Management system. The System Administrator will provide on-going technical assistance in the following areas:
- Form design and workflow administration
- Developing and executing reports in the ServiceNow tool
- Scripting to customize software functionality per requirements
- Document and execute test case scenarios
- 1st and 2nd level support of break/fix issues related to ServiceNow tool
- Registered undergraduate student pursuing a major in an IT-related degree with a preferred overall GPA of 3.0 or higher.
- At least 2 years coursework or equivalent experience in Information Technology
- Demonstrated usage and understanding of web- based user interface, i.e. ordering from Amazon
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
- Familiarity with using SQL and PowerShell, a plus
- Experience in requirements gathering, including experience in creating process documentation
- Must be able to communicate with technical and non- technical individuals and teams
- Aggressive curiosity
- Desire to learn
- Attention to detail
- Strong communication and analytical skills
- Interest in a technical career in the field of Information Security
- Commitment to the duration of the six month CO-OP Program
- Participation in extracurricular and leadership activities a plus
- Excellent oral and written communication
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