Title: IT/User Support Specialist

Adimab is the leading technology provider for therapeutic antibody drug discovery, focusing solely on our partnerships without pursuing an internal product pipeline. Since 2009, we have partnered with over 105 pharmaceutical and biotechnology companies, generating more than 475 therapeutic programs, of which more than 60 have entered clinical trials.

Role
We are looking for an organized and resourceful Information Technology Specialist to join the Information Technology team. The IT Specialist will provide support to the organization’s users as well as participate in system design, implementation, and maintenance. The successful candidate will be efficient, analytical, eager to learn and keep up with technology, and possess strong judgment and communication skills needed to interact with a variety of people and job functions.

Responsibilities

• Serve as a member of a team providing support at all levels for a wide range of IT needs. Be involved with computer systems including, but not limited to: answering and troubleshooting user questions, equipment ordering and stocking, system updates, application packaging and installation, and user training
• Collaborate with the Head of IT, IT team members, and external vendors to ensure best of breed technologies and practices are applied

Needed upon hire

• Bachelor’s degree, Associate's degree, or equivalent experience in Information Systems/Technology, Computer Engineering or related field
• At least 3 years of IT support and/or systems administration experience with direct customer interaction
• Sound knowledge of Windows, Apple, and Android operating systems and troubleshooting
• Have familiarity with systems such as JAMF, Microsoft Endpoint Manager (Intune), and be familiar with ticketing and inventory systems
• Strong documentation skills
• Highly resourceful and solution-oriented
• Willingness to challenge current processes/systems and offer alternatives to improve efficiency, security or user experience
• Ability to lift over 50lbs multiple times daily
• Ability to learn and shift in a dynamic environment
• Exceptional customer-service skills and a welcoming and helpful attitude
• Strong attention to detail and follow-up skills
• Excellent written and verbal communication skills
• Demonstrated ability to handle multiple competing priorities

Come join us!
Our integrated antibody discovery and engineering platform provides unprecedented speed from antigen to purified, full-length human IgGs with exquisite specificity and biophysical behavior. We offer fundamental advantages by delivering diverse panels of antibodies that meet the most demanding standards for affinity, epitope specificity, species cross-reactivity, and developability. We enable our partners to rapidly expand their biologics pipelines through a broad spectrum of technology access arrangements.

As a profitable privately-held biotech company, we take a long-term view on value creation and make substantial investments in technology development, research, and our people. We proudly promote meritocracy and reward employees who are productive, use their resources wisely, and make meaningful contributions to the team. We offer individually tailored compensation packages comprised of a competitive salary, meaningful equity, a 2:1 401(k) match, and comprehensive health care benefits.

Located in New Hampshire’s beautiful Upper Connecticut River Valley, we are minutes from Dartmouth College, the Geisel School of Medicine, the Thayer School of Engineering, the Tuck School of Business, and the Dartmouth Hitchcock Medical Center. We are fortunate to be situated in an area that is renowned for its premier skiing, hiking, kayaking, and biking.

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