Job description

POSITION: IT Technician / Website Designer

SUPERVISOR: IT Systems Administrator

POSITION SUMMARY: The primary function of the position is to support Agency staff in areas of computer equipment, to resolve various IT issues, and to build electronic media resources.

DUTIES:

· Work with the Help Desk software to create tickets, update, and maintain tickets within the help desk ticket system. Assign tickets appropriately. Basic Assessment of issues for documentation.

· Assist with obtaining Purchase Orders for purchasing equipment as deemed necessary by supervisor.

· Troubleshoot hardware and software issues, assess and resolve Tier 1 tickets and escalate as necessary.

· Complete hardware installation and moves.

· Initiate asset electronic forms for transfer or new IT equipment.

· Create new user accounts, install software on PCs, and complete IT new user checklists.

· Assists in creating relevant IT documentation and procedures.

· Maintain YPT website content and proofread incoming submissions for approval.

· Create electronic forms.

· Maintain software license lists and ensure compliance.

· Assists other IT personnel as needed, provide coverage for other IT staff

· Other duties as assigned.

QUALIFICATIONS:

• Bachelor’s Degree in Business or Computer Management plus 2 years’ experience in supporting computers or IT related field OR a combination of equivalent experience and education required.
• Background in Website Design preferred, Joomia/WIX Experience highly preferred
• Demonstrated knowledge required for Tier I (or help desk) level assessment of problems.
• Knowledge of computer and network hardware, cabling, and software license management.
• A team player with excellent customer service skills and able to work independently.
• Must have good time management skills and complete tasks assigned in a timely manner.
• Knowledge of Windows operating systems.
• Proficient in Microsoft Office products.
• Must have a valid Nevada Driver’s License, be insurable, able to lift and move 40 lbs., and pass pre-employment requirements.

NOTE: Preference will be given to qualified Indian Applicants in accordance with 25 CFR, Subpart M, Part 273, Sub part D, 273.45.

Work Remotely

• No

Job Type: Full-time

Pay: $17.79 - $19.61 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.