Job description
At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families.
Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career.
As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.
IMPORTANT: In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process. Please make sure work history and education are added correctly.
Job Summary
We are seeking an experienced Information Technology (IT) Technician - Site Services for our IT Department at our Mattawan, MI site.
An IT Technician is responsible for verifying that customer requests and issues are addressed efficiently and effectively and for resolving routine to moderately complex issues with the desktop computing hardware and software environment.
Job Qualifications
The following are minimum qualifications for the IT Technician position:
- Bachelor's degree (B.A./B.S.) or equivalent in Computer Science or related discipline, with one to two years related experience in IT or Customer Service facing environment. Service or helpdesk experience preferred. IT infrastructure Library (ITIL) Certification preferred but not essential.
- An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
- Extensive knowledge of desktop hardware, software applications, operating systems and network connectivity. Knowledge of Active Directory and security procedures. Knowledge of business applications and systems. Excellent knowledge and use of customer service best practices.
- Technical aptitude with IT literacy skills with an ability to learn and apply technical information in a fast-paced, demanding work environment. Ability to show initiative, pay attention to detail, plan, prioritize workload, and perform under pressure to meet SLA's.
- Ability to recognize, analyze, and effectively handle incidents in a timely and organized manner using industry best practices and procedures. Ability to demonstrate logical thinking, practical troubleshooting, and problem-solving skills.
- Ability to follow policies and procedures. Ability to quickly learn and adapt to new procedures, processes, technology and applications.
- Strong written and verbal communication skills along with effective listening skills. Ability to clearly communicate technical concepts to non-technical people.
- Ability to work independently and as part of a team. Willing to work flexibly and with enthusiasm.
- Ability to work extended hours beyond normal work schedule to include, but not limited to evenings, weekends, extended shifts, and/or extra shifts; sometimes on short notice.
IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV.
About Safety Assessment
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.
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