Job Title: Tier 2 Systems Administrator

FLSA Status: Exempt (Salary)

Hours: Full Time (30+ hours per week)

COMPANY OVERVIEW

Vesta Property Services provides property management and related services to developers of planned unit communities and residential associations. Headquartered in Jacksonville, Florida, Vesta offices are strategically located throughout the Sunshine State. Vesta employs over 1,500 trained and educated professionals providing a wide spectrum of services to residents of more than 300,000 homes in over 800 communities.

SUMMARY

The Vesta Corporate Tier 2 Systems Administrator is responsible for all aspects of Vesta Corporate IT and Client Related Technology Services. This position requires strong leadership, vision, communication and project management while coordinating multiple personnel and vendors across a statewide network.

RESPONSIBILITIES AND DUTIES include the following:

Candidate shall provide software and Windows Server System Administration support for all Vesta systems to include software/hardware configuration, security administration, application interfaces, troubleshooting, consultation and new workload planning to all Vesta groups.

IT support will consist of the following tasks:

• Candidate shall provide support for the implantation and configuration of Vesta software applications. The Candidate will serve as the subject matter expert and participate in regular IT communication involving Vesta Property Services.
• Candidate shall provide technical guidance on new workstation deployment utilizing automated methods.
• The Candidate shall provide Tier II support for users. Problems that cannot be resolved at this level shall be prioritized and elevated.
• Maintain system efficiency.
• Ensure design of system allows all components to work properly together.
• Analyze and isolate issues and troubleshoot problems reported by users
• Monitor network to ensure security and availability to specific users.
• Evaluate and modify systems performance.
• Maintain integrity of the network, server deployment, and security. Ensure network connectivity throughout a companys LAN/WAN infrastructure is on par with technical considerations.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers via Active Directory management and group policy.
• Maintain network servers such as file servers (Nimble SAN), VPN gateways, intrusion detection systems.
• Maintain backups of file share and servers via VEEAM and Azure Cloud.
• Administer servers (VMware Cluster), desktop computers, printers, routers, switches (Cisco), firewalls (Meraki), phones, personal digital assistants, smartphones, software deployment (PDQ Deploy), security updates and patches.
• Must have flexibility/willingness to work on-call hours (both weekdays and weekends).
• Support Microsoft Windows server technologies (Server 2008 R2/2012/2016) operating systems, Exchange, DNS and Active Directory, and virtualization platforms.
• Monitor performance of Windows server and server applications, identify root-cause and resolve issues.
• Monitor network performance and resolve issues such as internet bandwidth problems, ISP issues and firewall / router changes.
• Provide Tier 2 desktop and application support, including new user setups, line of business application support, and hosted application support.
• Produce, maintains and update technical documentation.
• CompTIA Security+, Server+, MCP or any current Microsoft certification desirable, ITIL Foundations certification a plus
• Attention to smallest details of user environments to ensure a consistent end user experience
• Serves as a backup and an escalation point to Tier 1
• Reliable transportation is a must as you will be traveling to our regional office

ONGOING

• cyber security of the company
• corporate network
• corporate domain
• corporate software
• IP phone system
• USER files
• local networks
• data circuits
• hardware provisioning
• Help Desk
• TRACS-Resident ID and access control system
• Community Management Software (currently TOPS)
• copiers/printers
• Point of Sale Systems
• Onsite desktop support
• corporate website

PROJECTS

• corporate onboarding
• Develop, test and approve software and systems for internal use
• Develop, test and approve software and systems for client use
• new office buildout
• Sharepoint/Corporate Portal
• Dashboards

EXPERIENCE

• Associate Degree or 3 years equivalent work experience preferred
• Minimum of 4 years experience providing desktop support and server systems administration in Windows environment required
• A working conceptual knowledge of all components of a modern systems infrastructure (networking concepts, network protocols, security, etc.)
• Firewall and visualization experience a plus

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

The position is an advanced corporate professional role. Applicant should demonstrate a balance between technical knowledge and people skills. Has extensive understanding of all IT and procurement policies and practices. Leads projects/sourcing initiatives of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments. Ensures compliance to contractual changes and/or updates based on company and regulatory guidelines. Coaches and mentors staff. Works with limited supervision on complex projects. Ability to set and achieve goals.

• Strong organizational skills, navigate organizations and build trusting relationships
• Lead a diverse team of internal and external resources
• Deep knowledge and understanding of Technology functions and procedures
• Working knowledge of project management methods and techniques
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors)

Qualifications:

• Must be able to go up and down ladders
• Lift/carry up to 75lbs

BENEFITS:

One of the many advantages of working at Vesta Property Services and its family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few.

Other duties may be assigned.

The above statements reflect the general information considered necessary to descript the principle functions of the job and should not construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.