Requires working knowledge of relational databases (Oracle and/or SQL Server) and enterprise system design and system functionality; requires working knowledge of data processing, hardware platforms, and enterprise software applications; experience with systems networking, databases, and end user support preferred; strong working knowledge of various assigned enterprise systems and functional capabilities; strong programming and coding skills with the demonstrated ability to develop efficient and effective code from end-user requirements to develop functional enhancements, reporting other modifications beyond the enterprise systems' delivered code are preferred; requires strong troubleshooting and diagnostic skills; strong working knowledge and understanding of County's operational needs and end-users' needs related to assigned enterprise system(s) existing and potential capabilities preferred; requires strong computer skills with good problem solving/troubleshooting skills and the demonstrated ability to synthesize data provided by end users to resolve reported issues; requires critical thinking skills with the ability to problem solve and make sound decisions even when under pressure; excellent interpersonal and communication skills with the ability to communicate technical information to non-technical audiences in user friendly language; ability to express ideas clearly and concisely, orally and in writing; ability to create and maintain accurate technical documentation; excellent interpersonal and communication skills with the ability to partner effectively to establish and maintain a good working relationship with IT staff and County staff; excellent collaboration skills; strong computer skills with ability to proficiently use computer and typical business software and applications as well as related peripherals and wireless devices; physical condition that permits the activities necessary in and inherent to the assigned duties such as manual dexterity; the ability to train, coach and mentor as well as foster and maintain high morale and engagement; sound project management skills sufficient to manage assigned projects or tasks and related resources to completion; ability to multitask and effectively manage competing priorities and make sound decisions; personal accountability including teamwork and establishing and maintaining positive relationships with IT staff and department staff Countywide; ability to work independently and recognize when to elevate issues for guidance or resolution; excellent customer service skills; tact; and courtesy. Must be able to represent the County and IT Department with end users in various departments Countywide in a positive and appropriate manner. May occasionally require the ability to work a flexible schedule or work at various locations Countywide as needed.