• Maintain in-house server and network hardware and software configurations and systems.

• Assist in development, implementation, integration, and maintenance of company applications.
• Keep up with new system upgrades to help promote growth.
• Help identify and resolve bottlenecks in company network, systems, and applications.
• Coordinate with different departments to gather business requirements for system implementations and modifications.
• Develop and provide training for company applications.
• Supporting security of systems, networks, and enterprise information
• Assist with network and infrastructure audits.
• Support in maintaining user records across systems.
• Consulting department stakeholders across organization to identify technology needs to optimize the use of information technology.
• Analyze technical needs of customers and employees to providing quality solutions.
• Manage and lead ATM Remote Access Management Solution (RAMS)
• Oversee Cyber and Network Security Controls

• Research and develop new technologies that will improve current services and move company into new services.

SKILLS/QUALIFICATIONS

• Knowledge of business analysis, project management, software testing techniques and tools.
• Working Knowledge of Windows and MAC OS, SQL Server, Managed POE Switches, VMWare, Salesforce, Business Central, Ring Central, Firewalls / VPN structure, Hubspot, Conga Composer, Office 365, SharePoint, MS TEAMS.
• Direct work experience in project management, business analysis and software quality assurance testing capacity.
• Ability to analyze and document complex business processes and promote process improvement.

• Strong attention to detail and strong analytical skills, including a thorough understanding of how to interpret relevant data and information; interpret business needs and translate them into application and operational requirements.
• Excellent verbal and written communication skills (clear communicator) and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Ability to focus on deadlines and deliverables.
• Ability to think abstract – to ensure ability to not conform to the norm. Norms do not find software bugs quickly.
• Knowledge of a programming language and the systems development life cycle (SDLC) – to get a deep understanding of where bugs tend to hide, critical thinking, investigative skills
• Advanced knowledge of Salesforce and ServiceMax configuration

Safety

• Understand and follow all safety procedures regarding equipment, tools and handling of heavy objects.
• Practice employee safety first policy
• Know the designated locations for fire extinguishers and safe use
• Never use heavy equipment or move heavy objects unattended

FTSI Communications

• Maintain strong communication with IT department and company to ensure everyone is on the same page.
• Escalating issues that require upper management approval to appropriate person.

Dress Requirements

• Professional business casual, no open toe shoes or shorts.
• Pierced jewelry beyond one earring in each ear is prohibited, no tattoos that can be seen by customers, no excess jewelry, no dyed hair unnatural colors, no wild haircuts, conservative make-up only.
• Business casual attire is required from Monday – Thursdays. Business appropriate Jeans are allowed on Casual Fridays.
• For Men: clean-shaven or neatly trimmed beards, hair neatly cut and groomed.
• Also see the employee handbook for additional dress code requirements

Physical Requirements

• Talking: the ability to clearly express ideas and instructions accurately and quickly, in person and on the telephone.
• Hearing: the ability to receive detailed information through oral communications in a decibel range of a normal conversational level and telephone conversations.
• Visual acuity to identify and read fine print, as well as a computer screen.
• Ability to hold a pen, type and grasp documents, and to use a ten-key calculator.
• Ability to accept constructive criticism.
• Ability to interact with co-workers and customers.

#IND123