IT System Support Analyst

Full Time
Carmel, IN 46032
Posted
Job description
Description:

Our IT Systems Support Analyst will provide tier 1 and tier 2 support to internal end-users and assist the IT Operations Manager with project work. This role will work closely with the Tier 3 and Network/Security teams and escalate tickets as necessary to ensure support issues are resolved in an efficient manner. Some System / Server Admin and project duties will also be performed as needed. This role is more than just creating user accounts and resetting passwords, we need more, email traces, troubleshooting email flows, and setting up rules and policies to name a few.

Apply today, if you want to work with a great group of people, who like to have fun, cut up, and joke around, but who also work hard. No one is afraid to jump in to get it done.


In one year as an IT Systems Support Analyst, you will know you were successful if you…

  • Independently maintain the help desk ticketing system, working tickets, and maintaining timely, informative customer communication.
  • Have participated in / led projects as assigned and see the projects through their completion.
  • Provide continued project updates to department managers.
  • Assist the IT Operations Manager with project work as needed and available.
  • Create/Update technical documentation and how-tos for end users.
Requirements:

What we are looking for…

  • Requires at least 2 years of help desk support experience in a corporate environment.
  • Must have experience supporting Windows 10/11 Pro and Office365/Office 2019.
  • Experience with Windows Server 2019 – Active Directory, Group Policy Administration, Security Groups, NTFS permissions, and Printer Management.
  • Must demonstrate experience with end-user training.
  • Basic network troubleshooting experience preferred.
  • A bachelor's degree from an accredited institution preferred
  • Preferred IT Certifications such as CompTIA A+/Network+/Microsoft.
  • Experience with VoIP systems is plus

Ranked as the top-performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana, operating multiple lines of business, including multifamily housing and healthcare facility financing and servicing, mortgage warehouse financing, retail, and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp conducts its business through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Farmers-Merchants Bank of Illinois, and Merchants Mortgage, a division of Merchants Bank of Indiana.


Merchants understands the positive impact of making employees feel valued and is proud to once again be recognized by the Indiana Chamber of Commerce's Best Places to Work Program. This is the seventh year in a row that Merchants was recognized as a Best Places to Work organization.


PM20 #CL


PI205657114

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