Job description

IT SUPPORT TECHNICIAN (Tier 1)

Full-time, onsite in Irondale (Birmingham), AL. Not remote-eligible.

HOW YOU WILL IMPACT THE BIG PICTURE:

As the IT Support Technician (Tier 1) you’ll be responsible for the set-up and maintenance of hardware and software, including the following OS platforms: Windows 7, Windows 10, and latest Mac OS. By providing a single point of contact for end users to receive support and maintenance, you will directly improve quality of operating efficiencies for Network employees.

WHAT YOU WILL DO:

• Install, upgrade, support, clean, maintain, repair, and troubleshoot PCs, laptops, printers, scanners, mobile devices, Windows OS 7 & 10, Office 2013/2016 and other authorized desktop applications and peripheral equipment.
• Troubleshoot problem areas using diagnostic tools (in person, by telephone, or via remote access) in a timely manner; provide direct end user assistance when required.
• Anticipate trends by monitoring and analyzing incoming calls, problems, and support requests.
• Use approved tools and methodologies to image, copy and configure systems for deployment.
• Familiarize and train end users on basic software, hardware, and peripheral device operation.
• Take ownership and responsibility of queries, issues, and problems (tickets) assigned.
• Maintain adequate knowledge of approved operating systems and application software used to provide a high level of support.

ABOUT YOU:

• You have a minimum of 1-year experience with PC hardware and operating systems including installation, maintenance, and troubleshooting.
• You are physically able to handle equipment (ability to lift up to 50 lbs.).
• You possess strong interpersonal skills when exercising end-user assistance and demonstrate a passion for information services support.

PREFERRED QUALIFICATIONS:

• Demonstrated knowledge of the Catholic faith and affinity for EWTN’s mission.
• Ability to setup and support Macintosh Hardware/Software.
• Bachelor’s degree in Computer Information Systems or Computer Science preferred, or an Associates’ degree in Computer Information Systems, Computer Science, or other relevant area.

WHAT YOU’LL LOVE ABOUT WORKING HERE:

• We offer a career with purpose! Apply your God-given talents, knowing your contributions help advance EWTN’s mission of sharing the Gospel with the world.
• Family-oriented working environment. We value the importance of family, and welcome you as an EWTN family member, not just an employee.
• Worship at work! Freedom to participate in daily Mass, Adoration, and prayer throughout your workday. Competitive salary and comprehensive benefits package including Health, Dental, Vision, Life insurance and Retirement Savings Plan.
• 11 Paid Holidays and generous Paid Time Off program.
• Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic Distance University.
• Ability to learn alongside legacy employees while bringing new ideas to the growing team!

WHAT TO DO NEXT:

If you’re ready to get started on Mother Angelica’s mission to bring the Gospel to the world, please email a cover letter, resume and your salary expectations. Thank you for considering EWTN and we look forward to hearing from you!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Experience:

• PC Hardware: 1 year (Preferred)
• Operating systems: 1 year (Preferred)

Work Location: In person

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