Our Opportunity:

Fetch Package is looking for an IT Support Technician to join our IT Team based in Austin, TX to provide network and help desk support to all internal Fetch team members and warehouse operations teams.

Fetch is a venture-backed startup solving the package problem for multi-family. Packages are sent to our warehouse, and we communicate directly with residents to coordinate secure and convenient door-to-door delivery. Fetch is currently operating in cities from coast to coast with additional plans for substantial growth.

What you'll do:

• Create, maintain, and support standard Windows and Apple device configurations to be used organization-wide
• Set up and maintain network configurations, workstations, and hardware at all Fetch warehouses
• Collaborate with engineering teams in the testing, documentation, and implementation of new processes and procedures for software and hardware
• Work closely and build relationships with Fetch Package IT vendors
• Accurately monitor and track hardware and software inventory
• Troubleshoot and resolve a variety of technical issues regarding networks, client/server systems, PCs, desktop application software, and peripheral devices; escalate issues as needed
• Quickly and professionally respond to technical support requests that come in via phone, email/ticketing system, and in person
• Creates technical documentation as required such as warranty and subscription information and schedules
• Must be available to travel 10% of the time in supporting nationwide warehouse operations as necessary

What you'll need:

• Minimum of 2 years experience providing technical support
• Strong problem-solving skills
• Ability to prioritize and manage multiple tasks simultaneously
• Familiarity with networking technologies, including TCP/IP, DNS, DHCP, and VPN
• Knowledge of Windows Desktop Operating Systems (Windows 10 Pro and Windows 11 Pro)
• Experience supporting Google Workspace environment
• Broad experience within technical areas such as infrastructure, network administration, Operating Systems (MS Windows, OSX, and Linux)
• Knowledge of project management methodology
• Experience with Cisco Meraki Network equipment
• Experience supporting Apple computers in a Windows Active Directory environment
• Knowledge supporting Google Credential Provider for Windows (GCPW) and Cisco Meraki MDM
• Bonus but not requirement CompTIA A+ or CompTIA Network +
• Bonus but not requirement Apple ACMT or ACSP Certification
• Bonus but not requirement MS certifications such as MCSE, MCSA, and MCITP

Bonus:

• Remote or Austin, TX based opportunity
• Excellent benefits including medical, dental, vision, and 401k savings plan
• Company paid holidays
• Unlimited PTO
• Company provided equipment

At Fetch, we are always looking for awesome people to join our growing team. If you think you’re the right fit for this position, apply today. We’d love to hear from you!

Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.