Company Overview:

ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy, ARCXIS brings together hundreds of years of expertise and experience under a single brand serving builders in over half of the states spanning the continental United States.

The ARCXIS group of companies also includes ABCO Construction Services, LLC (Centennial, Colorado) and structural engineering firm United Structural Consultants (Houston, Texas). Both ABCO and USC service the multi-family, multi-use, and commercial sectors of the construction industry.

ARCXIS is majority owned by Saw Mill Capital, LLC (Briarcliff Manor, New York). Visit us online at www.arcxis.com.

Position Overview:

The IT Support Specialist is a hands-on technical operations role responsible for administering and supporting IT client & server computer systems and software. The IT Support Specialist takes ownership of support requests reported by our end users, client support team, and other business teams to resolve, escalate, or identify further action required to provide resolution. The ideal candidate will have experience with a wide range of technologies and a desire to continuously improve upon that knowledge.

Responsibilities:

• Define, prioritize, and resolve support requests and projects in an organized, efficient and expedited fashion.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Identify inefficiencies with current processes and create alternatives.
• Create and maintain configuration documentation, as well as system and operations runbooks.
• Provide support to internal users in a traditional help desk environment, including provisioning new equipment, operating systems, applications, and peripherals.
• Act as primary technical support for all end user systems, both cloud and on-prem.
• Ensuring up time, stability, and performance of all end user hardware.

Personal Qualities:

• Self-motivated, capable of working with limited supervision, pro-actively reporting on status and tasks.
• Excellent customer service skills.
• Must be well organized and documented.
• Strong attention to detail is key.
• Work as part of a small team of IT professionals and possess the ability to multi-task and change direction frequently.
• Strong interpersonal, verbal, and written communication skills.
• Ability to identify inefficiencies and provide solutions to improve our systems and processes.
• Ability to operate in a rapidly changing environment with urgency, ownership, and accountability.
• Ability to accurately prioritize work items, make sound judgments, work to improve the customer experience, and get the right things done.

Working Conditions:

• Hours: 7:00 AM - 4:00 PM, Monday - Friday
• Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
• Occasional travel within the US
• Light to medium work with lifting and moving of up to 50 lbs occasionally and up to 20 lbs frequently. There is frequent walking; grasping and feeling of objects; pulling and pushing of materials, supplies and equipment; and stooping.

Education:

Bachelor's degree in computer science or related field, or equivalent work experience and formal training. Professional IT certifications are highly desired.

Qualifications and Key Skills:

• Three or more years of experience supporting corporate computer users, applications, and phones in a technical support role.
• Three or more years of experience identifying, troubleshooting and resolving IT technical problems using critical thinking and analytical skills.
• Solid understanding of user and active directory administration, networking concepts and endpoint management.
• Advanced level of understand of Microsoft Windows 10.
• Experience with Microsoft Infrastructure; Active Directory, DNS, DHCP, File Sharing and Permissions, Office365, etc.
• Experience managing Autodesk products such as CAD and Revit.
• Experience implementing and managing mobile device management platforms such as MaaS 360 and Airwatch.
• Experience with both Android and iOS mobile operating systems.
• Experience managing VoIP phone systems
• Experience creating and maintaining IT configuration and knowledgebase documentation.
• Experience working within a cloud based ticketing system such as Zendesk or Jira.
• Experience with Adobe Products
• Experience with AutoCAD or other engineering software desired.
• Experience with Meraki network equipment desired
• Experience with Mac OSX desired

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

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