Job description

Title: Help Desk Support

Contract: 18 Months

Location:1 Space Park Dr r k478, Redondo Beach, CA 90278

Roles and Responsibilities:

• Resolves end user IT issues and provide end user IT services surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.
• Perform lower level system updates such as account creations, phone configuration, network device registration, etc.
• Records, maintains and updates records in the Incident Management system. Performs analysis of problems and assist with corrective action to restore functionality, and works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products.
• Documents and submits problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.

Basic Qualifications:

• High school diploma and 4 years of IT experience; OR an Associate's degree and 2 years of IT experience
• Current Security+ or other 8570 certification; OR the ability to obtain one within 6 months of start
• Experience in Microsoft products such as Windows Desktop OS, Office Product Suite
• Ability to work (3:00 AM - 11:30 PM Pacific Time) OR (9:30AM to 6:00PM Pacific Time) Monday through Friday
• Ability to lift equipment weighing up to 40 lbs
• Candidates must have a current DOD Secret level security clearance in order to be considered

Preferred Qualifications:

• Bachelor's of Science or other technical based degree
• CompTIA A+ or Network+ Certification
• Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell
• Experience with zero and/or thin client devices
• Experience in Active Directory configuring user and computer accounts
• Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)
• Experience supporting VMware VDI (Virtual Desktop Infrastructure)
• Current Top Secret level security clearance

Job Types: Full-time, Contract

Salary: $22.00 - $23.00 per hour

Experience level:

• 4 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Redondo Beach, CA 90278: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Help desk: 4 years (Required)
• Windows: 4 years (Required)
• Network support: 4 years (Required)

Work Location: One location

Speak with the employer
+91 7799663609

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.