Job description
IT Support Specialist
IT Support Specialist
About the Job: Provides support to management and staff.
Roles and Responsibilities:
· Set up, installation and troubleshooting technology and software.
· Upgrading, servicing and maintaining all company hardware and software.
· Managing company computers, laptops and mobile devices.
· Work closely with employees to offer training solutions and troubleshooting as needed.
· Establishes a good rapport and customer service with all company personnel and outside vendors.
· Maintains patient and employee confidentiality, complies with HIPAA and other guidelines established by the practice.
Set Yourself Apart: Skills and Qualifications
· One year experience in an I.T. support position.
· Ability to multi-task in a fast paced environment.
· Demonstrate proficiency with a Windows/Windows Server Environment.
· Knowledge of network terminology, interfaces and protocols.
· Experience working with computer hardware to include: install, troubleshoot, and replace hardware.
· Proficient with Microsoft Office products.
· Telecommunications and previous help desk experience.
· Experience with Cisco Unified Communications system is a plus.
· Strong written and verbal communications skills.
· Reliable and highly motivated.
· Neat, professional appearance.
Physical Demands and Work Conditions:
· Physical ability to lift, push, pull and carry 30-50 lbs occasionally.
· Ability to sit, stand, walk, kneel, squat and reach frequently.
· Work is performed in an office setting and involves heavy employee/customer contact. Work may be stressful at times. Interaction with others is constant and interruptive.
· This is not to be considered an all-inclusive description of the position. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will-employer.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer support: 1 year (Preferred)
Work Location:
- Multiple locations
Work Remotely:
- No
Work Location: Multiple Locations
Job Type: Full-time
Pay: $20.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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