About Us:

Airgain simplifies wireless connectivity across a diverse set of devices and markets, from solving complex connectivity issues to speeding time to market to enhancing wireless signals. Our products are offered in three distinct sub-brands: Airgain Embedded, Airgain Integrated and Airgain Antenna+. Our mission is to connect the world through optimized integrated wireless solutions. Airgain's expertise in custom cellular and antenna system design pairs with our focus on high-growth technologies and our dedication to simplify the growing complexity of wireless. With a broad portfolio of products across the value chain, from embedded components to fully integrated products, we are equipped to solve critical connectivity needs in both the design process and the operating environment across the enterprise, automotive, and consumer markets. Airgain is headquartered in San Diego, California, and maintains design and test centers in the U.S., U.K., and China.

About The Team:

At Airgain, “We Simplify Wireless” is not only our tagline, but our creed and passion. A fast-moving technology company, Airgain sets the very pulse of the wireless connectivity industry, giving our unwavering focus on bringing innovative solutions to market, providing new pathways, insights and products that solve complex RF engineering problems. As we are always rethinking, rekindling and remolding to usher in the new, it may be helpful to think of us as a 20 year-old, publicly traded start up. Our team is comprised of the industry’s most talented, driven, experienced and entrepreneurial innovators and leaders in wireless connectivity. And if that is something that resonates, well then … we would love an opportunity to speak with you.

Summary:

This role will serve as the primary technical support point of contact for all staff on-site and remotely, providing world-class customer service, high quality, responsive, and thorough technical support, guidance, and options. The function of the IT Support Specialist is to provide advanced-level technical support for all aspects of the IT environment including end-user systems, production systems, and network operations. The position will provide a partnership with other IT staff on a variety of various projects and issues requiring a combination of technical expertise, analysis, communications, and world-class customer service skills.

Essential Function:

• Troubleshoot problems with software, hardware, user profiles, basic networking, phones, printers, and mobile devices.
• On/Offboarding of employees and provision equipment.
• Microsoft Office 365 account provisioning, de-provisioning, and maintenance.
• Monitor and maintain cloud-based systems and applications to ensure optimal performance and uptime.
• Diagnosing and/or resolving problems in response to a customer reported incidents.
• Use IT best practices to helpdesk standard policies and procedures, and ensure the helpdesk adheres to these procedures
• Manage user hardware lists and track replacement cycles.
• Deploy, maintain, and support user hardware and software.
• Deploy, maintain, and support mobile devices.
• Maintain/install service packs, updates, and patches.
• Maintain virus protections, passwords, permissions, and access control.
• Monitor/configure Microsoft Online Services included but not limited to: Exchange Online, Azure AD, Microsoft Teams and SharePoint.
• Interface with vendor support when applicable.
• Assist the IT Manager in security related events research and mitigation.
• Provide support with large-scale, complex IT projects and implementations.
• Ability to support multiple sites globally remotely.
• Act as a primary point of contact for remote users, providing technical support and troubleshooting for remote access, VPN, and other remote tools.
• Available on call to respond to emergencies when needed.
• Maintain asset information, including warranty/support status and renewals.
• Organize and maintain physical assets, including disposal and cleanup.
• Leads the efforts to document and maintain work processes and standards, including documenting procedures for troubleshooting and incident resolution/solution.

• 5+ years of IT and desktop support work experience in a small or medium business environment.
• College Degree, Information Systems, or Related Field preferred.
• 2+ Helpdesk experience with JIRA Helpdesk preferred.
• Microsoft Windows/Windows Server and Office experience required.
• Azure Cloud experience preferred.
• Availability for limited after-hours and weekend work as needed.
• NetSuite knowledge a plus
• Jira / Confluence a plus
• Understanding of Cybersecurity best practices and implementation, preferably in a highly regulated environment a plus.
• Professional, personable, tactful, efficient, and self-motivated.
• Strong interpersonal skills and sense of teamwork.
• Strong organizational skills, accuracy, service-minded and meticulous adherence to details.
• Professional, personable, tactful, efficient, and self-motivated.
• Strong interpersonal skills and sense of teamwork valued.
• Strong organizational skills, multitasking, accuracy, service-minded, and meticulous adherence to details required.
• Strong written and verbal communications skills.

Benefits available to Regular Full Time Employees:

• Medical/Dental/Vision
• 401K Match
• ESPP
• Life & Disability Insurance
• Vacation and Sick Leave
• Flexible hours
• Office Snacks

California:

The US base salary range for this full-time position is $65,000-$71,000 + target annual bonus.

Our salary ranges are determined by a number of factors, including but not limited to the role, location, job-related skills, relevant education, experience and training.

The range displayed on each job posting reflects the target range for new hire base salary for the position across all US locations and varies by the location of the position. Our Talent team member can share more about our salary ranges and other benefits of working at name of company, which are not included in the posted base salary range.