Job description

About Quirch Foods

In business for over 50 years, Quirch Foods is a global distributor and exporter of fresh and frozen food products with a unique focus on ethnic cultures. We service our customers from 5 distribution centers strategically located in the United States. We have consistently been ranked among the top 50 exporters in the US and are one of the largest importers of seafood. Our customers include independent grocers, chain supermarkets, foodservice distributors, cruise lines, restaurants and food processors/manufacturers. We have an extensive product list with over 8,000 SKU's and carry niche brands such as Panamei, Mambo and Chiquita along with national brands like Tyson, IBP, Excel, JBS, Iowa Premium, Smithfield, Dietz & Watson, along with many others. We are headquartered in Coral Gables, FL.

Quirch is a portfolio company of Palladium Equity Partners, a leading mid-market private equity fund based in New York City, which partnered with the Executive Team to capitalize on Quirch Foods’ record of excellence and to grow it decisively beyond its current business.

Position Summary:

Quirch Foods is currently looking for a resourceful Help Desk Support Associate to provide user support and install, update, maintain and control the performance and status of software and network resources to ensure optimum user availability, working within the limits of standard or accepted practices.

Essential duties and Responsibilities:

· Review and respond to inquiries from network system users.

· Identify and diagnose problems with hardware, software or configuration of equipment and make repairs or recommend changes to hardware and/or software to resolve problems.

· Utilize technical support from hardware or software manufacturers as a resource to aid in identifying and resolving complex computer related problems.

· Determine new requirements for user’s systems and contact vendors to request information and quotations on new hardware and software. Install new hardware and software as required.

· Recommend replacement of or addition to network elements or changes in software configuration.

· Perform upgrades to hardware and software elements of the system as required to maintain maximum functional level of network and its components.

· Prepare purchase requisitions for approved items as required and forward for approval and placement by others.

· Create procedures for review and inclusion in departmental procedures and policy manual.

· Perform or assist with any departmental operations, as required or directed to maintain workflow and meet production schedules and requirements.

· Maintain safe work areas and comply with safety procedures and equipment operating rules.

· Attend and participate in a variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain a specific level of knowledge pertaining to new developments, requirements and policies.

· Keep inventory of all equipment, software, and license users.

· Perform other related duties as assigned.

Qualifications and Requirements:

· Bachelor (4-year) degree, with a technical major, such as engineering or computer science preferred, or equivalent experience

· Minimum 1 year of help desk/desktop support experience

· Great communication, interpersonal and support skills

· Systems Administration/System Engineer certification in Unix and Microsoft desired

· Experience with business process analysis and documentation

· Great organizational skills, attention to detail and follow through

· Strong analytical and problem-solving skills in various platforms

· Bilingual candidates are desired but not required (English and Spanish)

Benefits you will enjoy:

· Comprehensive benefits package that includes: Medical, Dental, Prescription Drug Plan, Disability Plan, Life insurance Plan

· 401K savings Plan

· Paid Holidays

· Personal Time off

· Employee Discounts

Quirch Foods is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Coral Gables, FL 33134: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired compensation?

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)
• Active Directory: 1 year (Preferred)
• Microsoft Dynamics 365: 1 year (Preferred)

Work Location: In person

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