Job description

We are seeking an experienced IT Specialist to support and troubleshoot day-to-day technology issues of our customers, including but not limited to: desktop applications, custom applications, and computer hardware.

As IT Technician you will:

• Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.
• Set up and configure new computers
• Install application software
• Set up/remove user accounts on systems (network, email, phone, security, etc.)
• Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection
• Track and update IT inventory
• Work with vendors to help resolve technical issues
• Perform miscellaneous related duties and other duties as assigned

Successful candidates will possess:

• Certificate or Diploma from a Technical School is a plus, and one or more years of directly related experience to desk side support
• Excellent interpersonal, verbal, and written skills
• Experience with VMWare and Hyper V
• Ability to problem-solve and think creatively
• Experience using Windows 10, and Office 365 a plus
• Experience with ActiveDirectory
• Experience with Cisco Call Manager a plus
• Ability to work collaboratively and independently on assigned duties
• Ability to multi-task and prioritize assignments.
• Strong Customer Service
• Strong intrapersonal and written communication skills

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• On call

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Dallas, TX 75240: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• IT support: 3 years (Required)

Work Location: Hybrid remote in Dallas, TX 75240

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