Job description
Look no further if you are seeking an innovative, fast-growing technology company who was just awarded by its employees as a Top Workplace in Iowa! You'll be in our state-of-the-art network operations center surrounded by a team of like-minded technicians who like to have fun. You will be on a team that is responsible for ensuring we're implementing, maintaining, and monitoring our IT clients in the most efficient and complete manner. You will also work with our security team to ensure that our client's networks are safe and secure. This is a position where you can use your skills in being BOTH detail oriented and creative. We are looking to add someone to this growing team that is able to be innovative and creative, but who is also able to follow specific processes and create accurate documentation when required. If any of this sounds like it is for you, apply now!
RESPONSIBILITIES:
- Document and prepare our net new incoming customer environments for remote support
- Optimize, support, and help own our remote monitoring and management software stack, including customer backups are completing successfully
- Analyze reporting to ensure applications, settings, and tools are appropriately deployed, configured, and running; resolve issues
- Research and remediate alerts generated by our various cyber security tools
QUALIFICATIONS:
- Minimum of three years of technical experience working in quality assurance and/or help desk
- Experience in creating and running scripts to automate processes
- Professional security certifications preferred
- Associates or bachelor's degree in computer science, MIS, related field or equivalent experience working in vulnerability management system software
BENEFITS:
- Full benefits package, including 401(k) medical, dental, and vision insurance
- Career advancement & training opportunities
- Company events and team events including an annual technician-only weekend retreat!
- Paid time off and holiday pay
Access Systems is an Equal Opportunity Employer.
Job Type: Full-time
Job Location: Onsite - Waukee Office
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