Job description
Auto req ID: 22349
Title: IT Operations Specialist
Job Function: Digital
Location: TOMAHAWK
Company: Harley-Davidson Motor Company
Full or Part-Time: Full Time
Shift: SHIFT3
At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?
Our plant in Tomahawk, WI manufactures, finishes and ships composite and plastic parts to our final assembly plants. Join us as a IT Operations Specialist.
Job Summary
The Information Technology Site Operations analyst is responsible for the day to day Information Technology support of manufacturing and sales locations, supporting multiple applications and systems. This position is accountable for standardized work, process adherence (Incident, Change, Problem) and reporting/metrics. The Information Technology Site Operations analyst works closely with Engineering and help desk resources to form a cohesive team supporting assigned lines of business areas at their location.
Job Responsibilities
Provide personalized Information Technology support across the entire manufacturing value stream / or sales offices- Execute and sustain standard, repeatable processes
- Document incidents, assess impact, and troubleshoot/escalate accordingly
- Identify and implement continuous improvement opportunities
- Provide “feet on the street” support, working closely with other Global Information Systems areas
- Provide Startup / system validations after maintenance activities
Education Requirements
Education Specifications
N/A
Experience Requirements
Required
Typically requires a minimum of 3 years of related experience.
Preferred
Manufacturing Experience- Customer Service Experience
- IT Operations or IT Help Desk Experience
- ERP Experience
- SQL Experience
Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.
The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.
We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson here.
Applicants must be currently authorized to work in the United States.
Direct Reports: No
Travel Required: 0 - 10%
Pay Range: $66,000-100,000
Visa Sponsorship: This position is not eligible for visa sponsorship
Relocation: This position is not eligible for relocation assistance
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