IT Operations Administrator

HomeTech by Mosaic

Mosaic Technologies recently acquired HomeTech Innovations located in Eau Claire, Wisconsin. This acquisition combines and expands over-the-top services and smart technology solutions, allowing for faster growth, better accommodation of increasing customer demand, and an expanding service footprint throughout Northwest Wisconsin.

HomeTech by Mosaic is currently looking for an IT Operations Administrator to join our growing team. This is a regular full-time position based out of our Eau Claire office.

Position Summary

The IT Operations Administrator installs and maintains servers for physical, virtual and cloud computing environments. This position provides systems support to ensure the integrity of company operating systems and software. Facilitates operating and software system installations, configurations, patches, updates, and upgrades. Performs performance and security monitoring. Troubleshoots system related problems and issues and works with vendors to resolve technical issues. Ensures systems are backed up and restores/rebuilds servers as needed.

Essential Job Functions

• Installs and maintains servers and configures settings, peripherals, services, CPU, memory, and storage for physical, virtual and cloud computing environments.
• Ensures integrity of company operating systems and software by providing systems support.
• Facilitates operating and software system installations, configurations, patches, updates, and upgrades. Researches system needs and specifications to determine needed system updates and upgrades.
• Completes performance and security monitoring and resolves identified issues.
• Troubleshoots system related problems and issues and works with vendors to resolve technical issues.
• Ensures systems are backed up and restores/rebuilds servers as needed.
• Generates various reports using software support tools.
  
• Performs all other related duties as assigned by management. *

Knowledge, Skills, and Abilities

• Knowledge of computer science principles and practices.
• Knowledge of LAN/WAN technology, software, hardware, and servers.
• Knowledge of company products, services, policies, and procedures.
• Skill in oral and written communication.
• Skill in problem solving.
• Skill in reading and interpreting technical documents and information.
• Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
• Ability to read and interpret documents such as operating and maintenance instruction manuals.

Knowledge, Skills, and Abilities (continued)

• Ability to organize and prioritize multiple work assignments while paying close attention to detail
• Ability to evaluate, test, and repair sophisticated physical, virtual, and cloud infrastructures.
• Ability to make sound technical decisions using information at hand.
• Ability to effectively function as a team player.
• Must be willing to go above and beyond to ensure a positive customer experience

Education and Experience

• Bachelor’s degree in computer science or five years of related field experience required.
• Industry certifications such as A+ or Cisco Certification a plus.
• Must possess and maintain and valid driver's license.

Location & Schedule

• This position is located at our Eau Claire, WI office.
• Core schedule is Monday - Friday, 8:00 - 4:30 with overtime as needed to meet customer needs.
• Participates in an on-call rotation.

Why HomeTech by Mosaic?

• Our steady, strategic growth revolves around a commitment to quality
• We are a non-profit organization that truly puts the cooperative and customer first
• Safety is our number one priority for all positions
• Benefits including medical, dental, vision, 401(k), a generous amount of PTO, and discounted services that begin on day one of employment

Mosaic Technologies and HomeTech by Mosaic are Equal Opportunity Employers of minorities, females, protected veterans, and individuals with disabilities. HomeTech by Mosaic is a substance free workplace; therefore, applicants must be able to pass a pre-employment drug screen and background check.